Duties and Responsibilities include:

• Design and implement software to address a range of DevOps needs. Expert level coding of applications, tools, and scripts that support and enable a rapid and robust development cycle for the entire team.
• Design and implement software that integrates with external services. Expert level coding of ingestion pipelines, API clients, and installation scripts. Integrations are critical to the systems we are responsible for and must operate with a high degree of resilience and reliability.
• Develop and improve new and existing approaches for managing cloud infrastructure resources, including tracking, monitoring, organizing, and garbage collecting. Monitor costs incurred by existing resources. Analyze expected costs of proposed and anticipated infrastructure needs. Make decisions about what infrastructure needs warrant automated provisioning software vs manual creation.
• Ensure that our cloud development adheres to security and administration best practices. Work to identify and craft new and improved approaches to security and permission management of our cloud resources.
• Identify improvements to existing solutions and/or opportunities for completely different approaches. Maintain a level of familiarity with the capabilities, limitations and costs of both internal and external services. Act as a subject matter expert for DevOps and cloud infrastructure best practices.
• Document all software products according to the team's standards, whether new code projects or changes to existing code. Include sufficient code-level commenting to enable easy interpretation of the code flow and logic. Create project-level documentation that explains the purpose of the software, initial project setup, configuration options, basic use and testing. In cases where there is DCE-specific information related to deployment and integration with other systems, capture those details in a central documentation system, such as Confluence.
• Work to ensure all deployed software is using versions of 3rd-party libraries and frameworks that are up-to-date with the latest patches, and are running on up-to-date and/or patched operating systems. Keep abreast of upcoming changes to 3rd-party APIs, services and data sources that could impact our integrations and applications. Diagnose and address isolated bugs and/or compatibility issues when they arise.
• Triage incoming bug/issue reports from all users, including internal staff and students. When necessary, engage with 3rd-party software and/or service support systems, including filing bug reports and posting support requests and developer forum topics. Provide support, expertise, and code review to other team members on their projects and software. Collaborate with other groups at Harvard, for example, HUIT, the Teaching & Learning team and/or the video production team.

• Minimum of five years’ post-secondary education or relevant work experience

• Bachelors or masters degree in Computer Science, or equivalent work experience.
• 5+ years of work experience in software engineering.
• Experience with multiple programming languages and fluency in some combination of Python, Bash and/or JavaScript/TypeScript
• Intermediate level knowledge of the Linux operating system and use of the command line.
• Experience with database management and optimization (e.g., MySQL, DynamoDB, MongoDB).
• Familiarity with CI/CD tools, such as travis-ci, GitHub Actions, and/or AWS Codebuild.
• Ability to implement basic web applications using frameworks, such as Django[1] [2] or Express.js
• Working knowledge of Docker and other container technologies (AWS Fargate, image vulnerability scanners).
• Ability to use software performance measurement and debugging tools.
• Familiarity with “serverless” technologies, i.e. API Gateway + AWS Lambda Functions.
• Experience creating integrations with 3rd-party services, such as Google Sheets and the Zoom Developer API, including aspects such as API usage and Oauth token authorization.
• Application metrics and centralized log collection and processing using services like AWS CloudWatch, DataDog, or NewRelic.
• Working knowledge of development tools and processes including:
  • Source control (e.g., Git or Subversion)
  • Branching, merging and pull requests
  • Development environments (e.g., VSCode)
• Familiarity with at least one front-end web framework, such as React or Ember.js
• Experience authoring software tests, both at the unit test level and web front-end functional testing with tools such as Selenium, Katalon or Cypress.io
• Software issue tracking and documentation methods, tools and best practices, e.g. JIRA, GitHub Issues, Markdown.
• Proficiency in learning new technical skills as necessary, and eagerness to do so.
• Experience using configuration management tools such as AWS Parameter Store, AWS SecretsManager, or HashiCorp Vault.
• Exposure to Infrastructure as Code concepts and cloud infrastructure tools and libraries, such as CloudFormation, Terraform and the AWS CDK.
• Collection and analysis of data from a range of sources, from CSV exports to API calls. Presentation of the results via tools such as spreadsheets or Jupyter notebooks with accompanying visualizations.
• Familiarity with distance education technologies and software, particularly the Zoom video conferencing platform is also a plus.
• It would be helpful to have basic familiarity with multimedia encoding and streaming technologies and services such as RTMP, HLS, ffmpeg, Wowza, AWS Elemental.

Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other healthcare individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website.

This position will be based in Cambridge, MA. DCE is currently trialing hybrid workplace models with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year; prorated for part-time employees
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Information Technology

USA - MA - Cambridge

I0758P Applications Professional IV

Division of Continuing Education

-

Full-time

058

00 - Non Union, Exempt or Temporary

Identity

Monday-Friday, 9-5pm or some suitable variation. Occasionally required to work outside of normal business hours and may be called during off hours

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.