Job description

Functions commonly performed:

• Tier 2 and 3 support for all client-side software, both COTS and custom
• Resolve tier 2 and 3 technical problems and answers questions by telephone, email or self-service in support of internal and/or outside customer computer hardware, software, network, and system/application access
• Responsible for support of all escalated hardware related issues
• Provide advanced support of Active Directory and permissions
• Test new versions of software for compatibility
• Alerts management to recurring problems and patterns of problems
• Perform client-side troubleshooting in a variety of applications
• Identify, research, and resolve simple to moderately complex technical support issues independently
• Add devices to Infoblox
• Create and maintain VMs
• Office 365 administration
• Investigate network outages, if needed
• Remediate identified vulnerabilities

Knowledge/Skills :

• Requires active Public Trust Level 2 clearance
• Proficient knowledge in Windows operating systems, Mac OSX, and Apple IOS
• Administer Active Directory and GPO policies
• Experience using virtual computer and server setup
• Citrix remote access technical support / troubleshooting
• Experience with Cyber Security tools (AV, whitelisting, LAPS, encryption)
• Can work independently, or with a group to analyze, and troubleshoot a variety of problems
• Possesses the ability to identify, research, and resolve complicated technical support issues Diagnose, identify, isolate, and analyze problems utilizing historical data
• Can create accurate and detailed user documentation and customized training
• Troubleshoot and resolve routine problems by consulting with customers and providing timely and accurate responses to service requests
• Technical proficiency in networking, hardware configuration, and Microsoft operating systems
• Engineer and Implement IT solutions into the technology environment
• Linux administration knowledge a plus
• Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently
• Performs other duties as required
• Microsoft certification desired

Experience:
5 Years Relevant experience
Education and Certification:
A+ and Casper certifications desired
Shift information: 7:30am - 5:30pm Monday - Friday

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local laws.

Job Types: Full-time, Contract

Pay: $79,430.80 - $169,289.93 per year

Benefits:

• Professional development assistance

Experience level:

• 5 years

Schedule:

• 5x8
• Monday to Friday
• On call

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Public Trust Level 2 Clearance (Required)
• US Citizenship (Required)

Work Location: In person

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