Job description

GUEST SERVICE REQUIREMENT:
The vision of Harrah’s North Kansas City Casino andHotel and Caesars Entertainment, Inc. is for each of our brands to be theoverwhelming first choice of its targeted customers for casinoentertainment. When you work atHarrah’s, your most important responsibility is providing truly greatservice to every guest every time. You’ll see this in the fundamentals of how we run our business, how wedeliver and measure great service, and the policies to support it. All Harrah’s employees are expected toprovide fast and flawless service, promote our Caesars Rewards program, helpplayers feel lucky by wishing them luck, celebrating wins, and providing fastservice to keep them in action, recognizing and making players feel special byusing the guests’ names, remembering what they like and anticipating their needs,and providing a spotless, pleasant, and clean environment, which includesdressing neat and clean and being well groomed. By joining the Harrah’s team, you are committing yourself to thesevalues and acknowledging your dedication to truly great service .

JOB SUMMARY:
The primary responsibility of the Food Server is to provide prompt, courteous service to all patrons and ensure the guests receive a pleasurable dining experience.

ESSENTIAL JOB FUNCTIONS : (includes but is not limited to the following)

• Must demonstrate pride, attention to detail and have expert knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)

• Food servers are ultimately responsible for the experience of the guest in their assigned station.

• Provides prompt, courteous food and beverage service to casino guests within property restaurants.
• Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her service as necessary.
• Acknowledge customers immediately with a smile.
• Inform guests of any specials and has a thorough understanding of the beverage and food menu to answer any questions the guest may have.
• Take beverage order and serves in a timely manner.
• Ensure the food order is correct before serving to the guests.
• Serve meals/beverages to guests and periodically returns to assigned tables for additional service.
• Monitors tables closely and is attentive to guests’ needs. Remains attentive to the needs and requests of the customers during their stay.

• Clears empty plates and glasses from tables. Clearing and scraping all dishes in the side stations after clearing a table.
• Prepare sections and side stations, i.e., make sure tables are cleaned and set properly.
• Prepare silverware neatly and quickly at table. Clean area when finished preparing.
• Accept payments and maintains accountability for all transactions and complimentary charges.
• Maintains a clean workstation.
• May be required to run food on a rotational basis regardless of where guest is seated
• Is at all times appropriately groomed and wears the uniform provided

• Registers transactions, handles cash, room charges and complimentary tickets according to procedures and guidelines established by management. Accept payment as required. Accounts for all money received and all transactions recorded during shift.

• Maintains the appropriate appearance of workstation in accordance with county health and department service standards.

• Ensures that side-work, supplies and stock is prepared for the shift and closing side-work is prepared for next shift.

• Follows all applicable safety procedures.

• Follows all standard operating procedures

• Perform other related duties as assigned and requested.

• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PERFORMANCEREQUIREMENTS: (knowledge, skills, and abilities)

• Extensive knowledge of food and beverage products.

• Ability to perform basic/intermediate math skills.

• Ability to operate point of sale systems.

• Ability to read, write and understand English.

• Ability to communicate effectively and establishand maintain effective working relationships with guests, staff and management.

• Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions.

• Promotes casino events, property services and promotional campaigns

• Must be able to work individually and as part of ateam in collaboration with others

• Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.

PHYSICAL, MENTALAND ENVIRONMENTAL DEMANDS:

• Ability to work from a standing position for extended periods of time.

• Ability to perform reaching and stooping motions repeatedly.

• Visual ability needed to accurately serve guests

• Ability to work at a fast pace, high volume environment involving constant public interaction.

• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 20 lbs or more repeatedly.

• Shifts may vary based on business needs.

• Must be able to work any day of the week and any shift, including holidays and weekends.

• Must be able to handle intoxicated guests in a professional manner and according to policy.

Qualifications:

QUALIFICATIONS:

• 1 – 2 years prior serving experience required in afine dining or upscale establishment

• Must be 18 years of age.

• High School Diploma or equivalent required.

• Must obtain a Food Handlers certificate from County Health Department.

• Ability to uphold and demonstrate the highest levelof integrity in all situations and recognize standards required by a regulatedbusiness.

• Must pass background check

• Must present a neat and professional appearance.

• Work requires professional interactions with customers, public and co-workers.

• Works well with others, especially other wait people, bartenders, cooks, supervisors, etc.

• Requires excellent interpersonal and communication skills.

• Work requires ability to accurately count money and provide change and operate a point of sale system.

• Must possess basic reading, writing andmathematical skills.

DISCLAIMER: This is not necessarily anexhaustive list of all responsibilities, skills, duties, requirements, effortsor working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Pet insurance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Bar
• Casual dining restaurant

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Weekend availability

Work Location: One location

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