Peerless Pump Company, a Grundfos subsidiary, is seeking a Service Administrator for its Quick Response Center (QRC)/Service Center.

The Service Administrator provides administrative support for our Indianapolis Service Center / QRC. He/she transacts business in SAP CS module and provides customer service and order support for in process service orders. Work will be completed in a fast paced, collaborative environment.

This position reports directly to the Director of Service & Aftermarket Sales and will operate daily out of the Indianapolis, IN facility.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.

Why Peerless?
Peerless: having no equal; matchless, unrivaled. At Peerless, our team of experts come together with a common passion for manufacturing sustainable pumps that provide peace of mind. Our pumps create more reliable food supplies, clean and safe water, and keep life and property safe around the globe. For nearly a century, the Peerless brand has helped keep people safe where they live, work and play. We are Pioneers. We are united. We are Peerless! Join our united team!

What is the job about?
The Service Administrator will:

• Assist in successful execution of service requests in SAP CS.
• Process service orders in system – including, but not limited to, entering orders, putting stock parts on the order, issuing purchase orders, processing work orders, preparing shipping documentation, & issuing billing requests
• Communicate with customer on status of in process work and completed orders
• Scanning records in the system
• Request new part numbers
• Create equipment numbers for new FM fire nameplate requirement
• Serve as back-up to Service Team Members

What do you need to apply?
Qualified candidates will possess an Associates degree and 1 year experience in a data entry role or equivalent experience – 3 years in a similar role and:

• Ability to input data, coordinate and organize activities within a department and between departments.
• SAP experience preferred.
• Experience with pumps and pumping systems would be an advantage.
• Attention to detail.
• Ability to execute multiple projects simultaneously with the capacity to work independently.
• Must exhibit excellent written and verbal communication skills.
• Energetic and responsive people person and team player with the ability to work with all levels of employees.
• Organized and focused with the sense of urgency to meet deadlines.
• Working knowledge of computers and proficient with PC software such as MS Excel, Work and Outlook.
• Possess good problem-solving skills with limited supervision.

If you would like to dig deeper into the Peerless universe, please visit our website here or check out why our employees are Peerless.

We look forward to hearing from you.