Job description

Come join our team as a Truck Service Center Administrator

How You Will Make an Impact
Reading Truck’s upfit center in Bowmansville, PA is looking to hire a knowledgeable and organized person to perform office and shop duties related to truck estimates, service, and warranty repairs. You will work closely with the Service Supervisor and Truck Technicians.

The Nuts and Bolts

• Customer Service: Ascertain problems and services needed by listening and clarifying description of problems. Maintain customer rapport - explain estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
• Warranty: Verify warranty coverage by examining records. Process all warranty paperwork to ensure proper documentation and verify criteria required by factory or distributor
• Estimates: Develop estimates by costing materials, supplies and labor
• Service Orders: Prepare service orders by outlining symptoms, problems and causes discovered, as well as repairs and services required; obtaining approval signatures; entering work orders into database
• Coordinate with accounting department and settle all warranty claims

Required Credentials

• One (1) to two (2) years of experience in parts sales, customer service and/or warranty administration is preferred
• Experience with MS Office required; proficiency in Excel
• Demonstrated skills in database management and record keeping
• Technical knowledge of mechanical parts; hydraulics and pneumatics preferred

How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America.

Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

• We offer big company perks with small company culture:
• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement
• 10 paid holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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For other career opportunities, please visit our careers page https://www.readingtruck.com/about/careers

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