ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet customers as they enter the Service Department.
• Initiate repair order (RO) write up, listen to customers’ requests and concerns and complete walk around inspection of their vehicle to start MPVI process.
• Review customer information and needs, get RO signatures and assist with courtesy ride or escort to customer lounge.
• Complete RO write-up in CDK, dispatch to available Tech and follow repair to conclusion and RO closing.
• Complete MPVI, estimates and service contract requirements as needed to process RO.
• Maintain contact with customer twice each day to keep them informed on their repair progress and costs.
• Consult with Service Manager, Foreman or Technician as needed during the vehicle repair process to ensure the best possible results.
• Inspect each vehicle when it is done to be sure it is clean and repairs are complete.
• Meet with customer at cashier to explain repairs completed and answer any questions or concerns they may have.
• Thank each customer for their business and explain the GM Customer Satisfaction Survey they may receive and how important it is to Transwest that they are completely satisfied.
• Maintain a clean, organized service drive area.
• Maintain GM Service Advisor training requirements for each quarter.
• Work with Dealership Sales and Parts personnel to assist with any of their needs.
• Other duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 35 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid driver's license with good standing MVR.
• GM current active or user of Maintenance Menu and MPVI Report System.
• 2 years minimum experience in a GM Dealership as a Service Consultant.
• Previous GM technician experience is a plus.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

Job Details

• Type: Salary + Commission
• Status: Full-time
• Pay Range: Potential Earnings of $40,000.00 to 120,000.00 (Salary + Commission)
• Bonus Eligibility: No
• Shift: Mon – Fri, appx 7am – 5pm, variable Occasional Saturdays
• Reports To: Service Manager-