Harder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV; Phoenix, AZ; Richmond, CA; Salt Lake City, UT; Austin, TX; and Dallas, TX.

As the Service Coordinator and Dispatcher, you are responsible for providing administrative and document control support to the the service operations manager and office manager. Successful candidates will demonstrate a high attention to detail, strong time management skills, and experience working in dynamic team environments.

Successful projects do not complete themselves. Our team of curious and passionate people build on Harder's reputation every day through their actions. We offer professional development opportunities, industry-leading benefits, and the chance to work on projects that will change the built environment forever. Find out more at www.harder.com.

What you’ll be doing:

The service coordinator and dispatcher supports the office manager & service operations manager in coordinating all purchase orders and managing all work orders and billing. You will be working in Harder’s service department, directly supporting to schedule, assign and dispatch field technicians to meet customer service requests.

Document Control Admins at Harder perform the following daily tasks:

• Dispatch, schedule & assign work orders service requests for all customers
• Assist in managing email communications from customers
• Answers phone calls and support service staff when necessary
• Create and manage new work orders for all service requests with clear scope of service to be performed in detail
• Enter data accurately in the work order notes to ensure correct invoicing
• Ensure proper information is obtained and entered in company software for all service calls

• Assist with proposals and correspondence letters
• Create purchase orders by request
• Update purchase orders in company software, as needed once the packing slip is received
• Research and resolve vendor invoices discrepancies and issues
• Maintain vendor files with certificate of insurances up to date
• Correspond with vendors and respond to inquiries
• Assist Office Manager in resolving customer billing problems and solve account receivables delinquency, applying good customer service in a timely manner
• Identify issues attributing to customer account delinquencies and discuss them with Office Manager
• Maintain confidentiality of organizational information
• Assist service operations manager & office manger with any other duties assigned

What you will need to be successful in this role:

• Strong communication, problem solving & analytical skills required
• Excellent attention to detail with an eye for accuracy
• Excellent organizational skills
• Ability to read and interpret field service work orders and determine/implement the appropriate course of action or follow up
• Knowledge of general accounting procedures
• Competent with various software programs such as Word, Excel, Outlook, and Bluebeam
• Ability to work independently and to adapt to a fast-changing environment
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency
• Exceptional customer service skills, high level of patience and professionalism are required
• Eagerness to learn and grow with the team
• Valid Driver’s License

Education/Experience:

• 3+ years of experience in administration supporting teams in a high-paced environment, construction setting preferred.
• Experience in a construction environment or similar industrial setting
• Previous document control experience
• High School diploma required

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company
• Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary
• Profit sharing
• Discretionary annual bonus
• Paid vacation and holidays
• Harder University training and development, as well as other paid professional development opportunities
• Team environment that promotes individual growth

This position is salaried. No recruiters. No phone calls, please.

About Harder

Harder builds sophisticated, modern mechanical solutions that tackle the industry's most complex construction challenges. For over eighty years, Harder Mechanical has continuously refined its processes, creating safe environments from which our skilled staff can focus on the quality craftsmanship we demand. For each industry we serve, Harder stands as the leading service provider in the region and as the needs of industry evolve, we apply our expertise to each new challenge.

Harder Mechanical Contractors are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information, or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Harder is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.

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