Description:

A nation-wide CPA firm is looking for 2 additional service desk analysts (Helpdesk guy/gal). The ideal candidate is one that has around 5 years of experience on a helpdesk providing both hardware and software support in a professional environment to internal customers.

The technician should have strong Windows 7 & 10/ Office/ Outlook support skills as well as experience working with an ACD and ticket tracking software (Cherwell or other's). Excellent customer service skills and a positive and up beat personality is a must.

The service desk is open from 5:00AM to 9PM with expanded hours later in the tax season (mid Feb - April). Usually the newest folks are responsible for the Noon - 9PM shift, but may get plugged into their schedule wherever their call volume is highest. Currently they are looking to fill a 10AM CST shift or later.

This firm is growing rapidly through acquisition and they need to add a service desk analyst to manage the call volume on the desk. This position requires 2 weeks of onsite training in their Madison, Minnesota or Milwaukee locations. After those 2 weeks the position will be 100% remote. 4 month contract to direct hire.

Top Skills Details:

• Helpdesk, Service Desk, Technical Support
• Customer Service focus and great communication skills.

If interested in learning more about this position please contact Edison Plack

Email: eplack@teksystems.com

Cell Phone (Preferred): 262-490-0834

Work Phone: 414-662-2707

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.