Service Desk Specialist-ITS Tech Support
Job description
Service Desk Specialist-ITS Tech Support
- 2200000215
Market Range: 06
Hiring Salary: $19.30
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of the IT Team Leader, the Help Desk Specialist provides quality customer service to UTHSC students, faculty, and staff who need technical assistance. This position repairs UT Health Science Center computer equipment via phone, e-mail, or walk-in to the Help Desk Call Center.
DUTIES AND RESPONSIBILITIES:
- Provides problem solving technical support via phone, email, or walk-in to all UTHSC students, faculty, and staff.
- Uses remote access software to resolve problems on UTHSC computers in campus buildings/offices.
- Documents all technical problems and assigns workflow to the appropriate individual in a timely manner.
- Configures computing devices and installs software brought to the Helpdesk call center.
- Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
EDUCATION: High school diploma or GED
EXPERIENCE: Two (2) years of relevant experience, or an equivalent combination of education, training, and experience.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
- Excellent organizational and communication skills.
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