Job description
Overview:
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares. Responsibilities:
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
Education
A.
Advanced degree in a technical field
Experience
2-3 years PC field service or PC system experience.
1 year Windows Server support or Windows Security experience
Licenses
Communication
A.
B.
Special Skills
A.
Intermediate technical proficiency in Unix/AIX environments.
A.
WORKING ENVIRONMENT
Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
Ability to apply in-depth level of technical skills to solve common and complex technical issues. Performs detailed analysis, recommends, and participates in the implementation of problem resolutions. Requires limited day to day supervision and guidance on handling unique situations. Follows established guidelines and interprets policies
Qualifications:
Service Desk Support Analyst III
Location: Pearland Administrative Office
Department: IT Services
Job Type: Full Time
Salary Range: $63,515.20-$83,363.70
(Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.
Bachelor’s degree or equivalent experience, and obtain a technical certification within six months of hire.
B.
Advanced degree in a technical field
Experience
A.
Five plus years of technical support analyst experience with advanced troubleshooting skills.
B.
2-3 years PC field service or PC system experience.
1 year Windows Server support or Windows Security experience
Licenses
A.
Valid Texas driver’s license.
B.
Communication
A.
B.
Special Skills
A.
Demonstrates mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops. Acts as mentor to others learning essential and advanced skills.
Windows: Expert knowledge of Microsoft Office products and Windows desktop and server operating systems Active Directory - user, group, computer, and resource management.
Unix: Intermediate technical proficiency of Unix environment(s) including Unix printing support.
Network: Extensive knowledge of WAN technology and network printing
System Support: Extensive PC hardware and printer hardware troubleshooting.
Intermediate experience supporting specialty applications.
Windows: Expert knowledge of Microsoft Office products and Windows desktop and server operating systems Active Directory - user, group, computer, and resource management.
Unix: Intermediate technical proficiency of Unix environment(s) including Unix printing support.
Network: Extensive knowledge of WAN technology and network printing
System Support: Extensive PC hardware and printer hardware troubleshooting.
Intermediate experience supporting specialty applications.
B.
Intermediate technical proficiency in Unix/AIX environments.
Other
A.
Excellent organizational, presentation, problem solving skills. Flexible work schedule to include weekends and possible off site travel.
B.
Work history should include recent position which required attention to detail and flexibility in a high service oriented environment.
WORKING ENVIRONMENT
Office
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