Job description

Award-winning Control Systems Integrator is looking to add a seasoned Automation Controls Engineer or Technician to their team in the Toledo, OH area. This position is service-based and helps complete automation projects and answers calls to troubleshoot and solve automation and controls-related problems with our customer’s Industrial Control and Automation Systems (ICAS). As needed, this position will work as a member of an established Service Team and can access and work on the client’s systems remotely, access project records and engineering content, and access other supporting personnel as necessary to complete tasks. This position may also perform field support work at client sites in a preventive maintenance capacity and/or make automation changes on a routine basis. The ideal candidate for this position will possess excellent customer service, troubleshooting, and communication skills.

This position requires a variety of widely-used control system platforms, including Rockwell, Siemens, and Schneider. While industry experience varies in this role, the ideal candidate for this position will have prior experience in Food & Beverage manufacturing and/or Specialty Chemical, Automotive, Steel (or other Metals) Processing, and/or Grain Processing.

** Great company culture * get paid for every hour worked * Room for growth * Full benefits * 401k with 5% match * Tuition assistance** Remote work is available!

RESPONSIBILITIES:
Support a culture of customer responsiveness and problem-solving to help our clients by maintaining, repairing, and updating their control systems in a timely and effective manner.

Communicate with clients and team members via phone and electronic correspondence regarding technical questions and issues

Support Project start-up teams with I/O checkout and system startup/commissioning in the field

Provide per-call technical support to end-users by diagnosing, troubleshooting, repairing, and debugging installed control systems applications through the following:

Immediate problem resolution, i.e. system reboot, cycling power, etc.

Conduct an in-depth investigation to identify the root cause of the problem and determine longer-term solutions

If the investigation exhausts any solutions, the Service Representative would contact an original project team member

Offer site support with regularly scheduled client visits to perform scheduled maintenance and system updates. This can include patching, controls updates or additions, and troubleshooting.

Responsible for detailed documentation of service calls and change management

Provide daily support summary detailing any service call, the resolution, and the date opened/closed

Make appropriate and timely decisions based on information provided by the client and the service contract agreement and ensure adherence to existing company policies and safety standards

Provide remote monitoring service as dictated by the client service agreements

Perform system research and help to complete automation updates as needed

Complete small and quick automation projects and upgrades, often interfacing with Project Managers and other engineering disciplines. You may complete larger full automation projects for these same clients, or others between service call-outs as needed. Project work is a secondary responsibility and is typically completed around/between service calls.

REQUIREMENTS:
Bachelor OR Associate Degree in electrical engineering, electrical engineering technology, or related is preferred (or equivalent on-the-job experience)

Three or more years of systems integration experience, preferably in a customer service-based role is required (routine and repetitive customer interaction is required)

Must possess experience with at least two of the widely-used control system platforms. Experience with current and legacy Rockwell systems (PLCs and HMIs) is required. Siemens and Schneider backgrounds are a big plus

Basic Electrical troubleshooting and familiarity with common manufacturing controls electrical issue resolution is required.

Must be able to travel overnight (approximately 20%) throughout the year, often on short notice (typically within the continental US states).

Must be able to respond to emergency service calls as directed during the day and after-hours (on-call is a shared/rotated responsibility)

Excellent communication and customer relation skills

Rational decision-making and problem-solving ability

Detail-oriented with a high degree of accuracy

Strong manufacturing environment troubleshooting skills are required

Strong candidates will have additional experience with items such as FT Transaction Manager, Vantage Point, SQL, FTBatch, Modicon PLCs, Siemens PLC programming, and Rockwell PlantPAX.

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, and hear.

The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.

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