Job description

The Comprehensive Community Services (CCS) Service Facilitator is responsible for providing service coordination and support aimed at reducing the impact of serious mental health challenges in youth and young adults (ages 6-35). CCS is a statewide program administered by counties for program participants who are in need of ongoing services for a mental illness, substance use disorder, or a dual diagnosis beyond occasional outpatient care, but less than the intensive care provided in an inpatient setting. The program participant works with a dedicated team of service providers to develop a strengths-based treatment and recovery plan to meet the participant’s unique needs and goals.

Position Responsibilities:
Direct Service
1. Receive and review CCS referrals of youth and young adults that have been recommended to receive service facilitation services.

2. Utilize effective strategies to engage program participants, enhance motivation, and encourage meaningful, collaborative, and strengths-based goal planning and progress.

3. Provide assessment, crisis planning, linkage, and system-wide service facilitation to assertively respond to the urgent and emergent needs of enrolled program participants.

4. Provide screening and assessment, service linkage, service facilitation and other allowable and appropriate services on the CCS service array in a manner that is trauma-informed, culturally relevant, and non-stigmatizing.

5. Develop collaborative and comprehensive individualized assessments and recovery plans and other related paperwork including Chapter 51 status reports and adhere to the required paperwork deadlines.

6. Assist the program participant with identifying and establishing natural and professional supports in the community.

7. Maintain contact with program participants to a degree sufficient to support effective engagement as well as monitor and assist progress.

8. Coordinate recovery team meetings at least every six months.

Administration

1. Complete and submit billing for all billable services and all other documentation within the CCS time frame.

2. Complete all participant-related and program-related paperwork according to established timelines.

Program Development & Implementation

1. Evaluate progress in reaching recovery goals and make recommendations for higher or lower levels of care as appropriate.

2. Consult regularly with supervisor and colleagues regarding program participants’ needs and progress utilizing a team approach.

3. Plan, attend and participate in in-service trainings, conferences, and outside training programs as authorized and directed.

4. Provide participant-related backup services to colleagues as needed.
Required Qualifications:

• Bachelor’s Degree in social work, psychology, or closely related field
• Demonstrated experience working with individuals or families on issues related to mental health, community resources usage, coordination of services and/or advocacy
• Commitment to strength-based, trauma-informed, recovery-focused programming
• Ability to drive self and others via vehicle
• Daily access to a reliable vehicle, with valid drivers’ license and insurance
• Demonstrate strong written and verbal communication skills
• Proficient computer skills, specifically in current versions of Microsoft Word, Excel, Outlook and Power Point; and willingness to learn new skills as needed or required
• Ability to pay attention to detail and a commitment to quality and the timely completion of duties
• Demonstrate ability to build strong working relationships with participants, providers, and the CCS team and work in partnership with external and internal team members/agencies

HIPAA Regulations: As a required part of employment with RISE, the employee must preserve all rights and protections under the Health Information Portability and Accountability Act (HIPAA) of 1996 for the participant population served by this agency; it is the obligation of the employee to ensure that private health information is protected and that disclosures are permitted only with appropriate authorization. The employee is required to comply with all Federal and State regulations as part of the organization’s HIPPA training which describes the policies and procedures for the agency.

Physical Demands: While performing the duties of this job, the employee is required to sit at a desk and computer for long periods of time, is occasionally required to stand; use hands and fingers to operate and handle keyboards and computer controls. May be requested to lift materials of up to 35 lbs. Specific vision abilities required include close vision reading. The position requires sitting, standing, stooping, bending, lifting, walking, climbing, speaking, and driving. This position also requires the employee to provide services at a variety of locations within the community. As such, work conditions in offsite locations will vary. The noise levels in the work environment may vary, as is expected when working with young adults and families. The functions of this position are varied in nature and require the ability to make clear and concise presentations and to respond in an effective and appropriate manner during crisis. The employee is required to communicate effectively via verbal, audible and written means.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Instructions:

Send completed resume to hr @risewisconsin.org

Alternatively, fax to (608) 250-6637 or mail to:

Attn: Human Resources

RISE

2120 Fordem Ave

Madison, WI 53704

If you need technical assistance or an accommodation during the application/hiring process, please email us at hr @risewisconsin.org or call (608) 250-6334.

• Criminal background check is required for employment.
• Valid Wisconsin Driver’s License, access to reliable transportation, and automobile insurance are required

RISE is an Affirmative Action/Equal Opportunity employer. RISE offers equal employment opportunities to all employees and applicants for employment, upgrading, demotion or transfer, recruiting, layoff or termination, rates of pay or other forms of compensation, selection for training including apprenticeship insofar as it is within our control without regard to race, color, religion, sex, sexual orientation, national origin or ancestry, income level or source of income, arrest record or conviction record, less than honorable discharge, gender identity, physical appearance, political beliefs, student status, genetic information, marital status, age, disability, or any classification protected by federal, state, or local laws.

The information written in this job description indicates the general nature and level of the work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this position. While employed in this position, an employee may be required to perform other duties not listed in the description. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. RISE retains the discretion to add duties or change the duties of this position at any time.

Job Type: Full-time

Pay: From $19.84 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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