Job description

Job Title: Convention Services Manager

Reports To: Director of Convention Services

Department: Hotel Sales

Employee Type: Full-Time, Salary

Location: Rio Las Vegas

Effective Date: Hiring Now

POSITION SUMMARY

The Convention Services Manager is responsible to coordinate arrangements for group meetings and conventions. The Convention Services Manager will work in conjunction with the Director of Convention Services and Director of Food & Beverage to achieve the hotel’s revenue, meeting planner satisfaction scores, and food and beverage goals.

SUPERVISORY RESPONSIBILITIES

• The Convention Services Manager will not have supervisory responsibilities at this time.

ROLE RESPONSIBILITIES

• Maintain strong client relationships and ensure that Convention Services specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments if necessary
• Review sales contracts as well as other important information, ie: room block cut off, special concessions, etc and validate with client once the file is turned over from Sales
• Accurately forecast group rooms and group food and beverage revenues for assigned group business
• Implements all information and/or resumes related to group business booked by Sales Managers to meet the needs of the client
• Arranges and disseminates all details for the group client on the Group Resume, including meeting set-up, food and beverage, guest room requirements, audio/visual, billing, outside activities, and any other needs requested by the client
• Coordinates through proper hotel departments all arrangements needed by client via BEOs
• Participate in Pre/Post convention meeting
• Participate in site visits and plan meetings for upcoming group business
• Provides feedback to all departments on client assessment of hotel performance
• Ability to perform month-end commentary and complete month-end reports as required
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Ensure changes are communicated timely to impacted departments/operations leaders
• Attend daily/weekly/monthly meetings and any other functions required by management
• Perform other duties as requested by Hotel Leadership

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of Delphi or the Envision Sales & Catering system
• Basic understanding of audio-visual equipment, preferred
• Demonstrate creativity and knowledge of food and beverage/events desired
• Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients
• Shows analytical skills and strategic vision
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks
• Strong organization and presentation skills
• Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive services team
• Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure

EDUCATION AND/OR EXPERIENCE

• Bachelor’s Degree in Hotel or Business Administration preferred
• Two (2) plus years experience in Hotel Catering and/or Convention Services at a convention focused, resort property or related experience in the hospitality industry

PHYSICAL REQUIREMENTS

• Must be able to work a flexible schedule to include evenings, weekends, and holidays as necessary for the success of the hotel
• Must be able to work under time constraints and within established deadlines

Dreamscape is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dreamscape makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Las Vegas, NV 89103: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Catering: 2 years (Preferred)
• Convention Sales: 2 years (Preferred)
• Hospitality Industry: 2 years (Preferred)

Work Location: In person

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