• Experience processing passport, motor vehicle, and / or Department of Natural Resources transactions
• Experience providing effective, courteous, high-volume customer service to the general public, in-person and over the phone
• Knowledge of Microsoft Office(Outlook, Word, Excel) and point-of-sale systems.
• Paid experience interpreting County, State and Federal rules, regulations, statutes and policies for customers

The Service Representative assists the public in obtaining licenses, vehicle titles, and legal documents such as passports or marriage licenses.

MINIMUM QUALIFICATIONS: The Service Representative requires a high school diploma, or equivalent.

Within a year of being appointed to the position, State certification as a License Title Agent or Federal certification as a Passport Acceptance Agent must be obtained and must be renewed as required by passing a written exam. Other certifications or licenses from federal and state agencies may be required to perform the functions of the job.

Due to the job requirement, this position requires evidence of US citizenship upon employment.

PREFERRED QUALIFICATIONS: Prior work experience involving customer service is preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE:

Core Competencies outline essential business and professional, supervisory and leadership and work traits necessary to perform this job.

• Promote a diverse, culturally competent, and respectful workplace;• Technical and professional knowledge:

• Demonstrates knowledge of statutes and laws related to legal documents and services provided at the Service Counter;
• Demonstrates knowledge of documents accepted for documents such as passports, marriage licenses and homestead status; Work requires the ability to convey detailed or important spoken instructions to individuals.

Perform other duties as assigned.

WORK ENVIRONMENT

Work is performed, primarily standing, within license centers and public service desks and includes frequent position changes in response to customer needs. Lifting requirement of 15-20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating or computer work. Equipment used may include but is not limited to computer, typewriter, calculator, telephone, copy and fax machine, cash register and equipment unique to the Property Records & Taxpayer Services department. Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged. Must have own means of transportation for business purposes. Individuals operating a motor vehicle for county business must possess a valid driver's license. Additional physical/mental requirements that may occur, may not be listed above, but are inherent performing the position's essential functions.

This job description is intended to describe the kinds of tasks and the level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required by personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (Download PDF reader) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.