All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

We do our best to:

• Demonstrate a desire to assist.
• Listen for understanding and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite and courteous.
• Leave our customers and associates “better than where we found them.”

The Service Representative – Special Billing Team-EFT (PAC) is responsible for processing individual policyholder’s Electronic Funds Transfer requests and all related billing transactions while demonstrating the highest levels of service professionalism in all that they do.

The Service Representative – Special Billing Team-EFT (PAC) is expected to:

• Responsible for processing individual policyholders’ EFT (Electronic Funds Transfer) and billing transactions
• Research and resolution of inquiries, policyholder concerns, and payment histories
• Verbal and written contact with policyholders, District Agents, General Agents, and HO departments
• Process mode changes, coupons and refunds
• Daily interaction with Customer Assistance Team, Claims, New Business, Worksite Issue/Billing, Controllers
• Provide telephone back-up for the Customer Assistance Team
• Perform other duties as required

Qualifications

Education: High School Diploma required.

Experience: Minimum of 2 years of business experience required. Knowledge Requirements:

• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Shows initiative with a “can do attitude” and the ability to implement changes that will improve workflow.
• Strong computer skills using MS Office.
• Insurance knowledge is a plus.
• Bilingual (English/Spanish) a plus.

We returned to the office in May 2022, employees are required to be in office on Mondays and Thursdays at this time. There may be times in which employees are requested to come on site more days during the week based on business need.

Boston Mutual is an equal opportunity employer. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace, and any offer extended will be contingent upon appropriate results of a drug test.