About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 20,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Turbo is hiring for:

Service Specialist
Houston

Summary

The incumbent in this role is passionate to delight the customer, supporting the different steps of an order and taking actions to fulfill service orders being processed at our Houston workshop.

This service specialist is a great communicator, has a sense of urgency and uses existing systems and processes to expedite orders per customer expectations.

This position requires an independent, self-starting individual who understands service operations, monitors, detects and acts on different topics that might slow down the order execution.

Responsibilities

• Accountable for interface with Technical Project coordinators, Service Sales team, Inside Sales and Production Planning to ensure on-time availability of parts needed for work-in-progress and shipment of finished products.
• Ensure project schedules and production planning of materials are prepared, maintained, and submitted according to all contractual requirements.
• Provide administrative support for Order to Cost process steps including but not limited to receiving and posting of shipments, updating the ERP system and exchange of documents between the different OUs and departments.
• Support warehouse activities, ensuring received parts are organized and readily available for assembly and shipment.
• Provide support for facility management in terms of building maintenance and compliance with Health Safety and Environment regulations.
• Drive local safety initiatives.
• Support the quality department in updating the Quality management system, implementing, and tracking product quality processes and procedures.
• Other duties as assigned.

Qualifications

• 
  Bachelor’s Degree or 5 years’ experience in project/order coordination.
• ERP system experience.
• Experience with product quality management and HSE compliance (preferred).

Physical Demands

The physical demands described here are representative of those that must be met by an Associate to successfully perform the key actions of job.

Talking Frequently

Hearing Frequently

Sitting Up to 8 hours daily with breaks as necessary

Standing Occasionally

Walking Occasionally

Bending Occasionally

Climbing Rarely

Reaching Occasionally

Prolonged Overhead Work Occasionally

Pushing/Pulling Occasionally

Kneeling/Squatting Occasionally

Lifting Occasionally 20 lbs.

Carrying Occasionally 20 lbs.

Balancing N/A

Rotation/Twisting Occasionally

Keyboard Use Frequently

Using vibration tools/equipment N/A

Noise level Usually quiet

Travel Occasionally

• 
  This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.