If you are a Service Support Associate professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! You will be integral to our service delivery. The Service Support Associate will be responsible for providing timely delivery of critical repair information and technical support. The successful candidate will support requests for Emerson intellectual property and Original Equipment Manufacturer (OEM) guidance. You will administer execution of warranty repair work conducted by the PSP’s on behalf of Emerson and serve as a liaison between Emerson’s subject matter experts and our providers. This role reports to the PSP Service Support Manager as part of the North American Service Management Organization (SMO). This role can be based out of Marshalltown, Iowa, Gonzales, Louisiana, Pasadena, Texas or Tucker, Georgia. Candidates may be considered in Hamilton, Ontario (Canada) as well.

• Cultivate positive and effective working relationships with PSPs across North America
• Serve as intermediary between Engineering and PSPs
• Be responsible for customer experience and serve as the primary contact for all PSPs in relationship to repair solutions, intellectual property sharing and audit
• Ensure information protection compliance
• Monitor system tools of the PSP Technical Help Desk and delivers timely, accurate information to ensure repairs meet OEM requirements and customer expectations
• Communicate regularly to partners and understand commitment to goals, initiatives, and directives
• Provide technical support for Service teams in Customer Support, Quotation of parts, and Operations
• Engage in and maintain a best-in-class quality and safety culture within the network
• Support and identify continuous improvement projects and initiatives
• Resolve or collaborate to address issues using technical knowledge and skill, internal resources and critical thinking

You utilize systems and technology to stay on track. You display a can-do attitude. You understand the importance and interdependence of internal customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.

• Associate’s Degree in a technical or related field
• 2+ years of related work experience or an equivalent combination of education and experience
• Basic understanding of part drawings and technical documents
• Strong organizational and interpersonal skills and attention to detail
• Hard-working, proactive, dependable, and accountable
• Tech savvy and able to think critically and problem solve in a fast-paced and dynamic environment
• Effective verbal and written communication skills
• Legal authorization to work in the US

• Bachelor's Degree in a related field
• Knowledge of valve manufacturing standards and best practices
• Basic knowledge of Fisher products, with intimate knowledge of specific product lines
• Hands-on machining or fabrication experience
• Engineering, Manufacturing or Service experience
• Knowledge of machining theory, and how it applies to valve repair

Available Job Locations: Marshalltown, Iowa // Pasadena, Texas // Gonzales, LA // Tucker, GA are our preferred locations - Hamilton, Ontario (Canada) may also be considered

#LI-NB2

#LI-Hybrid

#LI-Remote

WHY EMERSON

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

No calls or agencies please.