Job description

Job Description:

Volunteers play an integral role in the delivery of the mission of Girl Scouts. As a Service Unit Support Specialist, you’ll recruit and provide support to service unit volunteers in your assigned areas, to help ensure a positive experience that supports the growth and retention of volunteer and youth members.
How you'll contribute:
The Service Unit Support Specialist will support the volunteer and membership experience through a wide variety of support, including the following:

• Building strong volunteer teams by recruiting, training, and developing volunteers in assigned areas.
• Providing ongoing coaching and direction to volunteers in assigned areas by interpreting Girl Scouts of the USA and Girl Scouts San Diego policies, standards, and procedures
• Continually update knowledge of tools and resources and ensure volunteers have the knowledge to leverage those resources
• Follow GSSD’s volunteer management processes including the recruitment, screening, selection, placement, development, training, recognition, and re-assignment of service unit volunteers.
• Providing customer support and follow-up with volunteers in a timely manner and uphold customer service standards.
• Identifying and provide timely problem solving and conflict resolution when appropriate.
• Optimizing the use of technology (including the customer relationship management system) in providing customer service to volunteers.
• Serving as the main point of contact for service unit volunteers and acts as a broker to distribute information to council staff and guide volunteers to additional support services and resources. Keeps current on cross-departmental information and supports training and messaging provided for service unit volunteers.
• Performs additional duties as assigned to assist in fulfillment of GSSD’s mission and goals.

Required Experience:

• Bachelor’s degree or equivalent work experience.
• Bilingual preferred.
• Excellent organizational skills.
• Ability to set and balance priorities while taking direction from multiple sources.
• Valid drivers’ license, proof of insurance, and access to reliable transportation. Daily and/or occasional travel may be required.
• Ability to adapt in a fast-paced environment and work to complete critical tasks independently and with a sense of urgency.
• Strong verbal and written communication skills.
• Pleasant and positive presentation of self to staff and volunteers.
• Demonstrated strong proficiency in MS Office programs (specifically word processing, mail merging, and Excel).
• Ability to collect data from multiple sources and merge the data into coherent and grammatically correct documents.
• Must have belief in the mission and values of Girl Scouting; be willing to subscribe to the principles expressed in the Promise and Law, and aware of the needs of girls in our pluralistic society.

About Girl Scouts San Diego
As part of the largest girl-serving nonprofit in the country, Girl Scouts San Diego (GSSD) builds girls of courage, confidence, and character, who make the world a better place. With the help of more than 8,000 volunteers, GSSD serves approximately 15,000 members in San Diego and Imperial Counties.
For over a century, Girl Scouts San Diego has engaged and inspired generations of leaders. Through the Girl Scout Leadership Experience, the proven program that focuses on science, technology, engineering and math (STEM); the outdoors; life skills; and entrepreneurship (cookie and fall product programs), girls learn to empower themselves for a lifetime of leadership and success.
Girl Scouts San Diego is an Equal Opportunity Employer.

From: Girl Scouts San Diego

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

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