Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The ServiceNow Developer will help lead the adoption of ServiceNow. The successful candidate will have fluency in the ServiceNow customization and APIs in addition to supporting the implementation of IT service management modules of ServiceNow.

Responsibilities

• Developing the ServiceNow configuration and data migration where applicable
• Collaborate with business analysts and other developers to identify ways to simplify user experience
• Create custom dashboard or reports as required
• Collaborate with the ServiceNow Architect and ServiceNow Support concerning strategies and platform upgrades
• Experience working with any of the core ITSM processes:
• Service Catalog Management
• Incident Management
• Change Management
• Problem Management
• Request Management
• Knowledge Management
• Asset Management
• Discovery and CMDB
• Self-Service Portal
• Future modules may include Field Service Management and Request Management
• Interfaces with SCCM, Netcool and other management tools
• Create and maintain API and data integration processes between ServiceNow and other services
• Generate operational reports and KPI analysis
• Monitor health, usage, and overall compliance of the application
• Maintain production system reliability through change management process
• Transform functional requirements into detailed technical designs that translate to actionable development tasks
• Carry out functional testing and defect resolution to identify ways to simplify user experience
• Assist with technical design and documentation: Specification Documentations, Procedures, etc.
• Collaborate with stakeholders and team members to build solutions in ServiceNow that support business requirements
• Perform version upgrades as approved

Requirements

• 3+ years of experience as a ServiceNow Developer
• Bachelor's degree in Computer Science/Engineering or related field required
• Experience implementing Service Catalog, MID Server, CMS, Integrations with LDAP, and other applications external to ServiceNow
• 3+ years of experience with ITIL Service Management processes. ITIL Foundations certification a plus.
• 2-3 years of experience with Java Scripting
• 2-3 years of database technologies such as JDBC, SQL
• 2+ years of experience with Web technologies such as DHTML, CSS, AJAX, XML, HTTP
• 2+ years ServiceNow platform
• ServiceNow Developer or Implementation certifications preferred
• Proven experience in delivering ServiceNow for organizations of 5000+ users
• Configuration Management Database (CMDB) experience
• Familiarity with User Interface design and User Experience concepts
• Experience developing and implementing systems using Agile/Scrum methodology

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.