About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

About the Position

Under general supervision of the Shelter and Housing Program Director, the Shelter Case Manager is responsible for meeting with all shelter guests to conduct an initial assessment of need, presenting shelter guests for housing vacancies, and maintaining a caseload to support and coordinate services for shelter guests to exit the program to safe, permanent housing. The Shelter Case Manager is responsible for working collaboratively with the Housing Case Manager, Housing Advocates, Housing Specialist, Emergency Shelter staff, local social service partners, and landlords.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following:

Advocacy

• Advocate on behalf of program participants in order to help them move forward out of homelessness including attendance of the Norfolk Continuum of Care’s Service Coordination
• Work with outside providers to educate community about shelter services and appropriate/inappropriate referrals
• Provide support to deescalate and facilitate crisis intervention

Compliance

• Maintain appropriate client records in accordance with policy and procedures
• Collect and maintain data-based statistical information; maintain accurate case records and submit written service outcome reports as needed
• Demonstrate a high degree of confidentiality pertaining to case records and information

Administration

• Work with guests currently in shelter to develop appropriate exit plans
• Complete needs assessment process in order to achieve rapid and appropriate shelter exit
• Complete thorough assessments in order to identify strengths, needs barriers, and goals
• Maintain a case load of 10 – 15 households and participate in the creation and/or implementation of service plans
• Create and accept internal and external referrals for resources and services and maintain communication with providers
• Collaborate with support staff to mutually inform teams on current guest issues and/or needs.
• Assist shelter guests with housing applications and search (when applicable) and refer to Housing Specialist if appropriate
• Attend staff meetings, shelter case management meetings, and scheduled in-service trainings as assigned
• Perform other duties as assigned

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

• Undergraduate degree in Social Work, Psychology or related Human Services field or 8 years of experience within the human services field required.
• One (1) year experience working in the human services field required.
• Two (2) or more years’ experience with working with victims of interpersonal violence preferred.

Other Requirements

• Must complete a background check.
• Must complete the training program of the YWCA SHR.
• Must have excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the State of Virginia.
• Travel is required and access to reliable transportation is essential.

Skills and Competencies

• Knowledge of the dynamics of sexual assault and domestic violence
• Experience working with persons with disabilities, mental health concerns, and chronic homelessness
• Proficiency with Microsoft Office applications, including spreadsheets
• Self-starter with the ability to work independently and as a part of a team
• Effectively manage multiple priorities
• Excellent organizational and interpersonal skills
• Demonstrate the ability to maintain a calm and supportive demeanor at all times
• Non-judgmental attitude, sensitive to confidential information
• A professional and caring attitude, reflecting the philosophy of the YWCA SHR
• Must complete the training program of the YWCA SHR
• Must be able to operate company van during daytime and nighttime hours
• Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia
• Travel is required and access to reliable transportation is essential
• It requires the willingness to work and travel alone

CORE VALUES

The Shelter Case Manager is expected to model YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

WORKING CONDITIONS: Monday, Wednesday, and Saturday 10a-6p. Travel is required and access to reliable transportation is essential.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
• While performing the duties of this job, the employee is required to:

o Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears

o Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl

o Ability to lift and carry up to 60 pounds

o Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

o The noise level in the work environment is moderately loud

o Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

COMPENSATION: This position offers a hourly range of $18.00-18.50 that is based on experience. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history. This is a part-time, non-exempt position.

START TIMEFRAME: Position will be open until filled. Interested applicants are requested to submit cover letter and resume to: Kia Moten, HR Director at HR@ywca-shr.org.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations by contacting Human Resources at HR@ywca-shr.org or 757-625-4248.