Job description

Sunrise of Pasco County, Inc.

POSITION TITLE: Shelter Hotline Advocate

REPORTS TO: Family Services Team Leader

RELATIONSHIPS: Responsible to Family Services Team Leader. Does not supervise other employees. May work with interns or volunteers. Interrelates with all staff members. Interacts with personnel in other community agencies when providing advocacy for victims of domestic violence and sexual assault on the 24/7 hotline. This is a 40 hour full time position.

PRIMARY FUNCTIONS:

• Provides crisis intervention, advocacy and empowerment for victims of domestic violence and/or sexual assault on the 24/7 crisis hotline.60%

• Follows appropriate hotline protocols.

• Completes appropriate paperwork as generated by each crisis hotline call.10%

• Screens and admits victims and their children into shelter. 10%

• Provides information on victim’s rights and resources. 5%

• Makes appropriate referrals for services for victims. 2.5%

• Enters hotline information into the data entry system as needed.2.5%

• Assists callers with problem-solving during times of crisis. 2.5%

• Furthers the goals of Sunrise by working with callers/victims in an empowering way.

• Carries out responsibilities with victims in a fair and consistent manner.

• Be fully conversant with shelter operations policy, procedures and guidelines and administer them as per policy.

• Is respectful and non-judgmental in all dealings with victims and vendors.

• Works with Law Enforcement and other community partners to further goals of victims as needed.2.5%

• Provides victims with access to community services such as housing, food stamps, transportation, medical needs etc. as indicated.2.5%

• Responsible for documenting services and track statistics in order to report back to funder.2.5%

• Upholds necessary annual training requirements.

• Other duties as assigned by the Family Services Team Leader

SECONDARY FUNCTIONS:

• Assists with additional record keeping tasks.

• Is available to assist in shelter coverage and duties assigned to shelter advocates when needed.

• Completes intake paperwork for participants in shelter by end of shift as needed.

• Provides transportation for victims when necessary.

• Works with victims of domestic violence and sexual assault to assess their own needs, develop and implement individualized service plans and support their progress in conjunction with Family Services team members.

PROHIBITED FUNCTIONS:

• Does not respond to requests from media.

QUALIFICATIONS AND SKILLS:

• High School Diploma or GED

• Some formal education in related field is preferred.

• Must have a valid Florida driver’s license and up-to-date car insurance.

• Bilingual strongly preferred.

• Training in domestic & sexual violence issues and crisis intervention may substitute for formal education at the discretion of the CEO.

• One year of crisis intervention experience is preferred.

• Knowledge of the dynamics and effects of domestic & sexual violence.

• Ability to show caring and empathy toward victims.

• Ability to provide effective and immediate crisis intervention.

• Ability to work, both, independently and as part of a team

• Ability to make sound judgments.

• Ability to establish and maintain personal boundaries.

• Ability to communicate positively, both verbally and in writing.

• Ability to keep concise, accurate records.

• Must be able to pass screening by FDLE and Pasco County Sheriff’s Office

• Must be available to work any work shifts any day of the week.

• Must be able to work with a culturally diverse community with sensitivity and professionalism.

“Sunrise of Pasco County, Inc. assures each applicant and employee Equal Employment Opportunity without regard to race, age, color, sex, religion, national origin, political opinions or affiliations, marital status, gender identity, gender expression, disability, pregnancy, veteran status, income or any other basis prohibited by federal, state or local law except when such requirement constitutes a bona-fide occupational qualification necessary to perform the tasks associated with the position. Equal Employment Opportunity is attained using both objective and subjective merit principles and applies to recruitment, examination, appointment, training, promotion, demotion, compensation, retention, discipline, separation, and other employment practices within Sunrise of Pasco County, Inc.”

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Crisis intervention: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Florida Driver's License and Car Insurance (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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