Job description

Be Part of a Friendly Team!

Smokehouse BBQ and Brews is a place where food isn't simply eaten. To us, it's so much more than that. We like to savor each and every hearty bite on our plate. Food is what brings family and friends to the table for good conversation, savory meals, and memorable experiences! When you walk through our doors, you'll be welcomed with a friendly smile and mouth-watering smells. That's home cookin'. Low N' slow. All done by an exceptional team!

Everyone wants to be part of an exceptional team, so come join the Smokehouse BBQ and Brews family today!

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the daily responsibilities of the role!
• Reliable transportation and a commitment to show up on time to every shift - ready to work hard alongside your teammates
• Your commitment to our values of diversity, integrity, excellence, accountability, community, but especially - your willingness to have FUN!

Here's what we offer to you:

• $1,000 sign-on bonus, $100 after 30 days completed; $150 after 60 days completed and $750 after six months
• Ability to earn unlimited employee referral bonuses at $375 each – refer a hardworking friend, they get hired and you earn some extra cash!
• Opportunity to be part of something bigger (Thomas E. Strauss, Inc. hospitality group) – work in your business unit, but choose to make extra cash or gain varied experience working in other businesses within the hospitality group. The more you know, the more you grow!
• Excellent benefits package
• Competitive pay
• A “work-to-live”, not a “live-to-work” workplace!

Smokehouse BBQ and Brews is part of the Thomas E. Strauss, Inc., hospitality group. Our other businesses include Miller's Smorgasbord, AmishView Inn & Suites, The Quilt Shop at Miller's, The Bakery at Miller's and Locally Made Food Shop.

Shift Manager - Full-time

Position Summary

The Smokehouse BBQ and Brews Shift Manager works to create a consistently excellent guest experience by overseeing all aspects of service. The ideal candidate will assist with the execution of daily restaurant operations through training, supervising and team building. Job requirements include strong communication and leadership skills to assist the management team in day-to-day operations of the restaurant.

Essential Duties and Responsibilities

• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Proactively manage FOH and BOH operations throughout the shift to ensure excellent guest experience
• Oversee and perform opening and closing duties in the FOH and BOH depending on business demands
• Address customer concerns in reference to products, services rendered or employee interactions
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean workspaces
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Training new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
• Oversee and administer training evaluations to see that all employees have a firm understanding of company policies such as schedule changes and calling into work
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
• Additional tasks as assigned by management

Minimum Qualifications (Knowledge, Skills, and Abilities)

• A high school diploma or GED certificate is preferred
• Food handling certification and experience is essential; ServSafe Certification preferred
• RAMP Certification preferred
• Ability to properly and accurately assess situations quickly while adhering to company policies
• Ability to work in the standing position for hours at a time
• Experience managing the daily staff of a restaurant or retail store
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred
• Ability to use company databases and software, as well as the ability to troubleshoot common software problems is essential
• Effective in prioritizing daily tasks while accounting for unforeseen challenges

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand the entire shift unless performing administrative duties. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is regularly exposed to sharp objects, slippery floors, smoke, steam, high temperatures, humidity, and extreme cold. The employee regularly comes into contact with water, sanitation solutions, meat products, poultry products, and produce items. The employee is frequently required to wash hands. The noise level in the work environment is usually moderate to high.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job Type: Full-time

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