Job description
Department: Ground OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
- If you are not selected for this job posting, you will not be eligible to reapply for this position in Chicago MDW for 12 months from the day of interview
Job Summary
Provides legendary Customer service by handling baggage check-in and information inquiries
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Assists the Customer Service Agent in providing legendary Customer Service to people desiring to travel and utilize curbside baggage check-in
Greeting and assisting Customers in a polite and friendly manner
Tag Customer luggage
Provides current and accurate flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Writes irregularity reports as required
Duties may vary due to the size and organization of the station
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
Ability to read documents, follow instructions, learn and understand procedures, rules and regulations
Ability to work well with others as part of a team, meet the public, and work under stressful situations
Be aware of hazardous situations and be able to handle emergencies as needed
Ability to work under tight time constraints
Ability to perform all job functions within a limited space
Possess good written and oral skills
Ability to communicate information and instructions verbally by telephone, face to face or via radio equipment
Education
Required: High School Diploma or GED
Preferred: College coursework or degree would be an asset
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
Ability to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
Ability to climb, bend, kneel and stand on a frequent basis and for extended periods
Maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Foreign language skills are desirable
Southwest Airlines is an Equal Opportunity Employer.
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