Job description

What is remote technician?

Remote tech's job is to complete repairs on site using company vehicle. Repairs are limited to front glass and batteries (using oem parts)

What are the responsibilities?

• From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution

• Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction in -store

•This position will also be a mobile tech which would travel to customer locations and complete repairs at the customer's site

• The repairs will be scheduled Monday through Sunday from 7AM-9PM

• A corporate vehicle will be provided for the technician to drive to the job sites

• Safely travel to customer sites and arrive within the scheduled appointment window

• Inform customers of job status (En route, Arrived, etc.)

• Provide recommendations for problem resolution

• Explain complex technical issues to customers in a non-technical, simple to understand manner

• Provide repair and replacement estimates to customers

• Ensure that all repairs meet or exceed uBreakiFix quality standards

•Greet customers in a friendly manner and maintain a positive work environment

• Answer phone calls with a professional, courteous and friendly demeanor

• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

• Keep track of all devices and inventory while safeguarding all van stock

• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

• Maintain the cleanliness and professional appearance of the repair van

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Smartphone Repair: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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