Social Media Coordinator

Seeking a strong candidate that is passionate about social media, issue resolution, teamwork and process improvement.

At the core, you will be providing customer service support and critical issue resolution in a social media environment. Punctuality, positive energy, and always willing to learn should be engrained in your DNA.

• Superb writing skills
• Highly skilled in social voice, communications and engagement
• Understanding of Internet culture and expert in the social space (trends, influencers, engagement, things to be cautious of etc.) and background in writing for customer support, technical, and social media scenarios
• Very knowledgeable about all things social media product and policy
• Passionate and interested in social media creators and their communities
• Ability to handle complex or sensitive replies from influencers, top creators, high engagement tweets, draft broadcast tweets (aka statements from the company) and known issues comms
• Ability to recognize errors and act as case approvers/escalation point for all agents globally for any sensitive comms to ensure high quality responses
• Ability to translate highly technical language into messaging that is user-friendly and easy to comprehend (i.e. take a technical issue and explain it in a succinct <280 characters, easy-to-digest way)
• Ability to summarize an issue in a high-quality way (for bugs/escalations to internal teams)
• Ability to triage and raise concerns effectively (able to take many users’ reports of a topic and summarize the issue for engineering, product, or PR teams)
• Ability to learn quickly
• Executive presence over email

• Bachelor’s degree or equivalent work experience
• Social Media support experience
• Schedule flexibility to accept a shift in a 24/7 environment. Consistent shifts will be provided, and will include evenings, nights, and/or weekends

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Applicants must be local to Austin, TX or willing to relocate at their own expense.

At Cognizant, beyond a competitive compensation package, we offer excellent benefits such as insurance (available from day 1 of employment), excellent work-life balance, 401k with matching component, ability to purchase Cognizant stock at a discount through the ESPP, and many other benefits.

As an inclusive environment embracing diversity, we have, for the second time, been named to the Forbes list of Best Employers for Diversity based on survey responses from our employees!

Benefits: Cognizant offers the following benefits, subject to eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information, subject to applicable law.