Job description

• Identify and provide for each resident’s social, emotional and psychological needs, and the continuing development of the resident’s full potential during his/her stay at the facility and to assist in the planning for his/her discharge.

• Meet the physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff, as deemed necessary.
• Ensure that corrective action is administered fairly and without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status in accordance with applicable federal, state and local laws, as necessary.
• Provide timely and accurate completion of Social Services portion of the MDS, Resident Assessment Protocols, Resident Care Plan, and Progress Notes as well as Social Services Assessment, and other forms as required by the Administrator in order to comply with federal and state regulations and facility policies and procedures.
• Assist residents and families with social, emotional, and family issues.
• Participate in resident care planning by identifying the social and emotional needs of the residents in accordance with the medical assessment.
• Maintain progress notes for each resident as required by company policy and state and federal regulations, indicating response to the treatment plan and adjustment to facility life. Progress notes shall be recorded on the appropriate form and placed on the resident’s chart in compliance with state and federal regulations. Progress notes must reflect progress made regarding problems identified in the Plan of Care.
• Make referrals to support agencies when the need for such services is determined by the interdisciplinary team, keeping records of such referrals.
• Participate in the development of discharge plans as appropriate and prepare the resident for transition.
• Serve as general information source for families, residents and the public.
• Visit residents and perform needed services such as communicating with the family or friends, utilizing community resources, and informing the resident and/or legal representative of the Residents’ Rights.
• Coordinate logistics and content for monthly Family Council Meetings.
• Coordinate resident room changes.
• Contact the resident or legal representative and invite to care plan meetings to participate in evaluation of the resident.
• Maintain contact with the resident, legal representative, and other family members approved by the resident or legal representative, involving them in the resident’s total care and providing them with information on the resident’s status as requested or appropriate.
• Work with Activity Coordinator on providing requested effects for residents who do not have family support.
• Promote favorable working conditions and relationships with the administration, medical staff, physicians, consultants, other departments, residents, family members, volunteers, agencies, and any other individual or group affiliated with the facility.
• Work closely with the facility mental health provider to ensure that all resident psychosocial needs are identified, referrals are made, and services are provided.
• Assist in the education of the community regarding aging, rights of residents, facility services and other related topics.
• Orient the resident to the long-term care environment and facilitate adjustment upon placement.
• Other special projects and duties, as assigned.

• Bachelor's degree in social work, psychology regardless of facility bed size.
• Bachelor’s degree in social work (preferred), or bachelor’s degree psychology
• One (1) year (preferred) of supervised social work experience in a health care setting working directly with individuals
• Up to 100 % travel, including flying and/or driving.
• Effective verbal and written English communication skills.
• Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

• You’ll work mostly indoors on floors that are tiled or carpeted.
• You’ll be around other co-workers, residents and their guests.
• You’ll have possible exposure to occasional slippery floors, chemicals, sharp objects, and hazardous materials and waste (including human), blood borne pathogens, and communicable diseases.
• You'll be around possible high-stress medical and/or life threatening situations.

• This role requires moderate physical activity.
• Standing and/or walking for more than two (2) hours per day.
• Sitting for more than two (2) hours at a time.
• Requires writing and/or computer work with repetitive typing and concentrating on computer screen and/or documents for more than two (2) hours at a time.
• Requires handling of average-weight objects up to twenty-five (25) pounds.:

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