Job description

HealthSource Integrated Solutions (HIS) is looking for a highly competent master’s prepared clinician to join our team in providing telephonic crisis intervention and tele-video assessment services! HIS, a leader in crisis intervention services in the state of Kansas, provides 24/7 telephonic support to individuals in crisis. We are looking for compassionate, hardworking professionals to join our amazing team.

A call center clinician’s primary responsibility is to provide judgment free screenings, assessments, and interventions to individuals who are experiencing a psychiatric crisis. Our clinicians work with individuals who are experiencing mental illness, substance abuse and developmental disabilities to stabilize the crisis and connect to resources/referrals. Clinicians work to link callers to community resources to stop the crisis cycle and help them achieve recovery in the least restrictive setting.

$1,500 sign-on bonus!

Full Job Description

Call Center Clinician

• Provide telehealth support and assessment to individuals who are experiencing a mental health crisis
• Option to work in our Topeka, KS office or work-from-home
• In person and remote training options
• Full benefits package

Duties:

• Provides crisis telephone intervention, risk assessment and appropriate referral services through EAP, helpline and after hour’s programs
• Provides follow-up calls on prior referrals to ensure contract requirements are met after initiation of screen or termination of treatment, according to program specifications
• Gathers, assesses, and documents information from mental health professionals and health professionals, requesting screening for managed behavioral care
• Ensures documentation of all screen requests, dispositions, referrals, and crisis calls are complete and accurate
• Provides tele-video assessments for clients experiencing acute mental illness that requires an assessment to determine risk factor and possible hospitalization
• Works with state mental hospital and acute hospitals around KS to admit clients based on their needs
• Testify in involuntary care and treatment hearings if needed

Qualifications:

• Kansas Licensed master's level clinician with a degree in psychology, counseling, social work, or marriage and family therapy (LMSW, LCP, LMFT, etc) (Required)
• Master's Degree (Required)
• Familiarity with the mental health and substance abuse treatment continuum.
• Telephone triage experience preferred, text and chat experience a plus
• Strong customer service skills
• Computer and typing proficiency

Benefits:

• Our company pays 70% of health and dental insurance costs
• We also provide 9 paid holidays and paid time off
• Our employees are eligible to participate in our 401k after their first year of employment
• We pay for CEUs through Relias, our Learning Management System

Position Type:

• Schedule: Sunday - Wednesday 12pm - 10pm
• Full Time
• Evenings/Overnights, weekends and holidays required.

HealthSource Integrated Solutions provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $31.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Holidays
• Overnight shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• Master's (Required)

License/Certification:

• Kansas LMSW, LPC, LMFT, etc? (Required)

Work Location: Remote

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