Hybrid / Remote Job Opportunity

Statement of Purpose:

The Guest Relations Representative is responsible for resolving guest related issues in a friendly and efficient manner. Other responsibilities include collecting information from our guests and sharing the information with the appropriate parties to minimize future related problems at Bob Evans Restaurants.

Accountabilities:

• Communicates with consumers through accurate, prompt and effective replies to consumer phone calls, e-mails, letters and visits. Uses tact and good judgment in communicating, and makes decisions on appropriate reimbursement on a case-by-case basis.
• Provides training on guest relations, system use and other company initiatives.
• Accurately records consumer feedback in in the consumer relations software database.
• Shares consumer feedback with appropriate decision makers within the company through one-on-one communication and written reports.
• Provides support to the digital marketing team through social media monitoring.
• Responsible for the daily activities of the call center when the supervisor is out of office.

Knowledge:

• Ability to identify and resolve issues as they arise.
• Detail oriented with the ability to multi-task and meet tight deadlines.
• Ability to prioritize, maintains confidentiality, and interact with all levels of management across the organization.
• Excellent organizational and documentation skills.
• Excellent interpersonal skills and experience.
• Excellent computer skills (MS Office, Word, Power Point and Excel)

Education/Experience:

• Associates degree and or equivalent and relevant education and experience
• Minimum of 2 years of experience consumer relations, customer service, and or related fields
• Experience handling consumer relations and resolving consumer grievances.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; climb or balance; and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.