Job description

We’re looking for the best talent to help The General® to bring quality insurance to people who need it the most.

Compensation may vary based on the job level and your geographic work location

Compensation Minimum: $44,600.00
Compensation Maximum: $66,900.00
Job Description and Responsibilities:
The General is seeking a Specialty Claims Adjuster to join our company.

What You’ll Do
As the Specialty Claims Adjuster, you will be responsible for investigating and resolving vehicle fire and theft claims in a multi-jurisdictional territory. You will handle claims that require intense coverage or liability investigations including claims involving suspicious or unlawful activity. Investigations will include obtaining recorded statements from all parties involved including police officers and witnesses, data research and review, as well as following investigative leads. You will be required to work closely and communicate with SIU field investigators and determine appropriate action plans to develop information needed to make informed claims decisions.

• Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines.
• Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.
• Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim.
• Investigate and evaluate claims using a lowest ultimate cost strategy.
• Recognize excess exposures and effectively communicate verbally and in writing to the insured(s).
• Establish and maintain appropriate diary of open claims following company guidelines.
• Maintain assigned claim files in a confidential manner; document all relevant facts pertaining to the files.
• Independently conduct and conclude thorough investigations.
• Analyze data and information developed to determine the need for Examinations under oath.
• Report necessary data back to necessary parties in adherence to department goals and objectives. Provide reporting data to management.
• Provide support to partners, which may include, but is not limited to claims consultation and investigation changes, leading to increased awareness of suspicious claims.
• Communicate clearly and regularly with SIU to develop an action plan to gather needed information to conclude claims timely and appropriately.
• Ensure timely completion of appraisals and determine accident related damages.
• Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments.
• Process correspondence related to assigned claims.
• Recognize recovery opportunities in regards subrogation and salvage.

The Team You’ll Join
We are a team of multi-tasking, empathetic and customer oriented claims professionals. We have a competitive spirit that drives our attention to detail and agility. We are curious life-long learners. We take pride in our work as we support our customers through unfortunate life events.

Who You Are
You have expert knowledge of claims policies and procedures. You demonstrate the ability to interpret and apply written coverage accurately to establish claims and determine action plans. You have effective verbal and written communication, time management, negotiation, organization and investigative skills. You are customer service oriented.

You bring a High School diploma or higher education. You bring 2+ years of auto claims handling experience, preferably handling fire and theft investigations. You bring an active P&C adjusting license.

Who We Are
We are one of the fastest growing and most exciting companies in the insurance industry to work for today. We’re proud to say we’ve been in the insurance business for over 50 years.

Because of our rapid rate of expansion, we’re looking for the best talent to help The General® bring quality insurance to people across the country. Ask any of our employees and they’ll tell you that life at The General® is a challenging, fast-paced, exciting experience that offers a competitive total rewards package, healthy work/life balance and an exciting working environment.

You’ll gain crucial insights from your potential coworkers who bring different backgrounds and professional experiences to The General®. You’ll also find there are plenty of opportunities for advancement - if you’ve got the ambition. The work culture at The General® is one that celebrates diversity, team spirit, and good old-fashioned hard work.

When you work at The General you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

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Job Type: Full-time

Pay: $44,600.00 per year

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