Position Summary Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical and specialty services that include: scheduling office visits, procedure(s) at external/internal locations and obtaining needed information/documentation for patient to meet the requirements for surgical and specialty services.

Essential Functions and Responsibilities of the Job

• Must have the ability, skill-set, qualifications, education, and licensure (if applicable) for all the responsibilities required for position.
• Must excel in communication (written & verbal), customer service and can work independently or as part of a team.
• Must excel in prioritization, organization and multi-tasking while demonstrating attention to detail and follow though.
• Can problem solve to logical conclusion, demonstrate initiative and is responsible.
• Coordinate authorizations for patient referrals and treatment.
• Coordinate schedules for surgical procedures with clinic, surgical centers, hospitals and patients.
• Inform patient(s) about care they will receive and schedule appropriate visit within needed time frame and requirements.
• Be at work and be on time
• Follow company policies, procedures, and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask

Pay Range: $20.00 - $27.00

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

• Minimum one (1) year experience in medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred.
• Prior medical office experience preferred.
• Must have a minimum of 1 year of customer service in any filed and have worked with computers.

Education

• High School graduate or equivalent required.
• Administrative Medical Assisting Certificate preferred.
• Medical Terminology Certificate preferred.
• Current BLS for Healthcare Provider required.