Requisition Number: 89893

Insight is looking for a remote Sr. Business Analyst to that will be responsible for the development of effective and efficient business processes. In this role, you will provide analysis and reporting on departmental/group revenue, expense, and strategic projects. This position will drive profits and cut costs as well as provide leadership and technical support to other Business Analyst incumbents.

What you’ll do at Insight

• Proactively identify, analyze, and recommend business process changes and improvements across the services organization systems and processes.
• Represent services organization in cross functional process/system design and development efforts to ensure optimal end to end solutions.
• Introduce and maintain highly repeatable and reliable processes, as well as supporting standards.
• Develop methodology and document business processes. Ensure process documentation is current.
• Manage multiple process/system improvement projects simultaneously.
• Lead teams through business process analysis, requirements definition, problem solving and change management.
• Identify the need for and plan change management to ensure a seamless transition from existing processes to new processes.
• Conduct process analysis using standard data analysis and interview techniques. Need to be able to communicate with all levels of the organization in order to obtain information needed quickly.
• Facilitate meetings with process owners to define new processes or fix existing processes. Encourage participation from team members to share knowledge and drive decisions regarding process improvement and change management.
• Back up support for other team members to assist with system questions.
• Learn new business processes with little direction.
• Mentor and train Business Analyst I incumbents.

What you’ll need to join Insight

• BS/BA required with a concentration in a business discipline preferred.
• Minimum 8+ years’ experience in requirements definition, project management, change management and problem solving preferably in a service business.
• Minimum 7 years’ experience working with an ERP system, preferably SAP.
• CRM experience a plus.
• Experience with process improvements across different departments within an organization required.
• Specific experience in contracts, help desk, time reporting, resource management, outsourcing and billing a plus.
• Highly articulate and professional in both oral and written communication, as well as presentation, persuasion and negotiation skills to achieve desired result needed.
• Must have broad business experience.
• Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations required.
• Ability to effectively present information and respond to questions from groups of managers, customers, other employees a must.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write using original or innovative techniques or style.
• Ability to make effective and/or persuasive presentations on controversial or complex topics to top management and/or boards of directors.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || Sales/Business Development || None || Remote ||