Job description
Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.
Essential Job Duties and Responsibilities:
- Lead project management and delivery of network, voice and data services platforms working
- Ensure timely delivery of services to Care Centers and the Privia Health enterprise on projects,
- Management of third-party vendors during project work or service outages, including root cause
- Develop and maintain a deep understanding of our solutions, infrastructure/network topology, and
- Maintain a high level of productivity, efficiently producing high-quality work & deliverables staying
- Concurrently balance and advance multiple projects and other deliverables
- Provide direct support for infrastructure components at Data Center, Corporate and Care Center
- Produce and maintain high quality documentation for all deliverables and areas of responsibility
- Provide expert level of troubleshooting & diagnostics, with deep levels of resourcefulness in
- Ability to reverse engineer when troubleshooting environment with none to limited documentation
- Accurately define problems, collect data, establish facts, and draw valid conclusions
- Provide seasoned decision making in working with mission-critical production systems, fast and
issues
- Share knowledge and solutions learned with team members and management through informal
- Secure and protect sensitive health and financial data based on HIPAA and SOC2
- Maintain uptime and reliability of critical services currently depended upon by hundreds of daily
- Work with teammates and cross teams to develop processes, automation and tools that keep us
- Configure and scale services in response to bursts of load and changing requirements
- Provide timely responses to emails, phone calls, IMs, SMS messages, and other general
- Other relevant tasks and duties as assigned
Relevant Computer Science/IT bachelor's degree and/or equivalent experience- 8+ years of experience with complex IT Infrastructure, network and systems engineering
- 2-4 years of experience with cloud platforms GCP, Azure, AWS or Office365
- Industry and technical certification(s) in support of experience and skill sets such as below:
- Networking: Network+, CCNA, CCNP, JNCIS, JNCIP or other related network certifications
- Operating Systems: Microsoft and Linux Certifications
- Virtualization Technologies: VCP, VCAP, NCA, NCP or other related Virtualization
- Cloud Technologies: GCP, Azure, AWS
- Automation: CloudM, Terraform and Ansible
- Understanding of SDLC topology concepts and principles
- Understanding of Private & Public cloud strategies
- Define and administer effective backup plans using industry leading solutions
- Ability to read, analyze, and interpret common scientific and technical journals,
- Must comply with HIPAA rules and regulations
Additional Information
Ability to work on remote systems and independent of direct supervision while still delivering high
- Ability and willingness to assume ownership of systems, work responsibilities and deliverables with
- Ability and willingness to participate in, and remain focused in long detailed meetings
- Desire to keep growing your skills, and an ability to learn quickly; you never stop learning
- Must possess an above average ability to intercept, analyze, and resolve technical issues
- Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities
- Ability to work and thrive in a strong team environment, working to build team chemistry and
- Comfortable and able to communicate with both technical and non-technical site personnel
- Natural ability/tendency to plan, organize, gather data, test, execute, and measure work
- Enthusiastic self-starter with the ability to work in a highly fluid and challenging environment
- Enthusiastic self-learner with the willingness to develop and advance individual professional
- Exceptional verbal and written communication skills
- Exceptional customer service orientation and phone skills
- Willingness to accept and apply constructive feedback
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the
employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or
controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and
taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision, peripheral vision, depth perception
and the ability to adjust focus.ation will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
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