Sr. IT Infrastructure Engineer

Full Time
Remote
Posted
Job description
Company Description


Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.


Job Description

Essential Job Duties and Responsibilities:
  • Lead project management and delivery of network, voice and data services platforms working
independently with minimal supervision.
  • Ensure timely delivery of services to Care Centers and the Privia Health enterprise on projects,
change requests and incidents
  • Management of third-party vendors during project work or service outages, including root cause
analysis when necessary
  • Develop and maintain a deep understanding of our solutions, infrastructure/network topology, and
overall company mission and objectives
  • Maintain a high level of productivity, efficiently producing high-quality work & deliverables staying
abreast of newly emerging technologies
  • Concurrently balance and advance multiple projects and other deliverables
  • Provide direct support for infrastructure components at Data Center, Corporate and Care Center
locations
  • Produce and maintain high quality documentation for all deliverables and areas of responsibility
  • Provide expert level of troubleshooting & diagnostics, with deep levels of resourcefulness in
identifying and resolving Infrastructure issues
  • Ability to reverse engineer when troubleshooting environment with none to limited documentation
and access to application development
  • Accurately define problems, collect data, establish facts, and draw valid conclusions
  • Provide seasoned decision making in working with mission-critical production systems, fast and
timely responsiveness to problems, and drive and manage vendors towards timely resolution of
issues
  • Share knowledge and solutions learned with team members and management through informal
sessions, formal brown-bag presentations, and written knowledge base articles
  • Secure and protect sensitive health and financial data based on HIPAA and SOC2
  • Maintain uptime and reliability of critical services currently depended upon by hundreds of daily
users
  • Work with teammates and cross teams to develop processes, automation and tools that keep us
agile as our organization grows and demands change
  • Configure and scale services in response to bursts of load and changing requirements
  • Provide timely responses to emails, phone calls, IMs, SMS messages, and other general
communication from peers, end users, and management
  • Other relevant tasks and duties as assigned

Qualifications

  • Relevant Computer Science/IT bachelor's degree and/or equivalent experience
  • 8+ years of experience with complex IT Infrastructure, network and systems engineering
  • 2-4 years of experience with cloud platforms GCP, Azure, AWS or Office365
  • Industry and technical certification(s) in support of experience and skill sets such as below:
  • Networking: Network+, CCNA, CCNP, JNCIS, JNCIP or other related network certifications
  • Operating Systems: Microsoft and Linux Certifications
  • Virtualization Technologies: VCP, VCAP, NCA, NCP or other related Virtualization
technology certifications
  • Cloud Technologies: GCP, Azure, AWS
  • Automation: CloudM, Terraform and Ansible
  • Understanding of SDLC topology concepts and principles
  • Understanding of Private & Public cloud strategies
  • Define and administer effective backup plans using industry leading solutions
  • Ability to read, analyze, and interpret common scientific and technical journals,
whitepapers, reports, and documentation
  • Must comply with HIPAA rules and regulations

Additional Information

  • Ability to work on remote systems and independent of direct supervision while still delivering high
quality results
  • Ability and willingness to assume ownership of systems, work responsibilities and deliverables with
ability to manage competing priorities in a fast-paced environment
  • Ability and willingness to participate in, and remain focused in long detailed meetings
  • Desire to keep growing your skills, and an ability to learn quickly; you never stop learning
  • Must possess an above average ability to intercept, analyze, and resolve technical issues
  • Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities
and development and implementation of effective solutions
  • Ability to work and thrive in a strong team environment, working to build team chemistry and
accelerate working dynamics
  • Comfortable and able to communicate with both technical and non-technical site personnel
  • Natural ability/tendency to plan, organize, gather data, test, execute, and measure work
  • Enthusiastic self-starter with the ability to work in a highly fluid and challenging environment
  • Enthusiastic self-learner with the willingness to develop and advance individual professional
development
  • Exceptional verbal and written communication skills
  • Exceptional customer service orientation and phone skills
  • Willingness to accept and apply constructive feedback
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the
employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or
controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and
taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision, peripheral vision, depth perception
and the ability to adjust focus.ation will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

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