Job description
Our mission: eliminating every barrier to mental health.
Hypergrowth meets impact
What to expect working here:
- You will be held accountable to an exceptionally high bar and impact.
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact.
- You will be challenged to set and protect your own boundaries.
- You will create processes and products that have never existed before.
- You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be..
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as we become the highest performing and mentally healthiest workplace in the world.
And…
- You get to be surrounded by some of the brightest minds in the field.
- You get to learn and grow at an extremely accelerated pace.
- You will experience transparency, integrity, and humility from leadership.
- You will be empowered to constantly challenge the status quo.
- You get to create an environment that invites experimentation and innovation.
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly.
- You get to be part of a winning team that opens doors in the future.
- You will be incredibly rewarded by your growth.
- You will become more resourceful and resilient.
Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values
Reporting to the Associate Director, IT & Compliance, the Senior Support Engineer will assist with all matters relating to Information Technology including responding to service desk tickets, managing identity access, performing software installations, and assisting compliance audits. This will be an onsite role based in our New York headquarters.
What You'll Be Doing:
- Primary point of contact for all IT systems troubleshooting and support for onsite needs
- Foster positive cross team relationships and drive positive end-user satisfaction scores
- Partner with IT Systems for implementations and deployment projects
- Build and optimize end user workflows including onboarding and offboarding processes within Google Workspace, Okta, and Jira Service Management
- Monitor, maintain, and address onsite security in coordination with People Operations
- Lead onsite team of junior to mid level support engineers
- Assist with training and mentoring junior to mid level support engineers with supported SaaS applications
- Deploy and support Mac OS, iOS, and Windows devices in office and for remote users
- Implement new software solutions and platforms as business needs evolve
- Develop metrics to reflect onsite IT Support Operations
- Streamline ticket assignment process for onsite needs
- Manage onsite audio and visual needs for C-Suite and workforce including town halls, departmental all hands, fireside chats, and special events
General Responsibilities:
- Administer core tools including Google Workspace, Atlassian, Slack, and more
- Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
- Provide technical support to employees (typically OS and application issues)
- Provide Support for Okta and Google Workspace environments
- Lead development of automations and tooling especially as it relates to on-boarding and offboarding flows
What we expect from you:
- Bachelor's degree in a computing related discipline and / or 3-5 years of experience in an IT focused role
- Experience with Mac OS, iOS, and Windows 10 & 11
- Experience with Zoom rooms, webinars, and AV equipment used to support large format meetings
- Experience with Mac OS and iOS
- Self-starter, organized, efficient, and proactive
- Great communication skills
- Experience with JAMF and other MDM solutions
Why you'll like working at Spring Health:
- High caliber team: make an impact on something that truly helps people alongside an incredible team
- Big mission: we're revolutionizing the mental health industry
- Big market and big upside in sales: Our product has a strong product-market fit in a huge market with strong demand
- The challenge: make a big impact by joining a fast growing team in its early stages
- We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
The target salary range for this position is $125,000 - $135,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health
- Generous medical, dental, vision coverage available day 1 + access to One Medical.
- 12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
- Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
- 4-4.5 months of fully paid parental leave.
- $500 per year Wellness Reimbursement.
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
- Employer sponsored 401(k) match of up to 2% after 90 days of employment.
- Flexible work arrangements:
- 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.
- Calm Fridays: no meetings, no distractions, just time for you to get work done.
- $200 per year donation matching to support your favorite causes.
- Our team members have created five employee resource groups thus far and looking to add on more
Our Values
Members always come first
We serve multiple stakeholders, including providers, customers, and members. Most of the time, stakeholder priorities will be in alignment. Occasionally, we encounter difficult situations where there may need to be a tradeoff. In these situations, we prioritize members–they are the reason we exist and their wellbeing is our highest priority.
Move fast to change lives
We move quickly and intentionally to minimize suffering and do right by members. We make decisions courageously and swiftly, especially when those decisions are easily reversible. Knowing that work often fills the time allotted, we hold ourselves accountable to ambitious yet realistic timelines. We use the 80/20 rule and don't let perfect be the enemy of the good.
Science will win
Spring Health embraces science at every stage of our mission, from our beginnings with proprietary research published in a world-renowned, peer-reviewed journal to our recently published
clinical and financial ROI studies. And yet science, for us, extends beyond clinical papers–it means relying on data, evidence, and validation as much as possible, versus making assumptions. Science, for us, means truly understanding the status quo so that we can meaningfully disrupt it.
Candor with care
We believe in the power of candor to promote clarity and reduce friction, confusion, and stress. We do not refrain from speaking truth–including speaking truth to power–and we aim to do so with care and positive intent. We speak up when we don't understand or agree with each other, and deliver feedback with empathy, kindness, and genuine concern for others. Even when honesty may feel uncomfortable, we are direct and transparent–but always with care.
Embrace diverse teams and perspectives
Diversity makes us stronger. Whether its differences in background, perspective, ethnicity, race, gender, sexuality, age, or religion, we go beyond just having diverse talent—we work intentionally to support and amplify diverse voices around a table.
Take ownership
At Spring Health, we know that in order to fulfill our mission of eliminating every barrier to mental health, we must start by eliminating any barriers we encounter in our day-to-day work. When things don't go as planned, or when unexpected challenges come our way, we don't stop — we keep going. We are relentlessly resourceful, proactive, and creative, and we go beyond the call of duty. We are true owners.
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