Job description

Position Overview

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, print, and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate over 1,000 local campus and online stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

We are looking for a results-driven Senior Manager of Technology to join the Follett team.

As a senior technical manager within Follett Higher Education, this role is accountable for the leadership of IT teams with a focus on driving business and technology initiatives for Follett. Provides input for the development of business strategies and goals. Specific responsibilities in the role are listed below.

Responsibilities

Fulfills the project owner role, who is accountable from the technical standpoint, and owns the technical design and nonfunctional requirements.

Provide governance and oversight for project/program engagements on responsible platforms from initiation, estimation, planning, and technical review to successful completion.

Responsible for driving and actively participating in the development and delivery of improvements.

Lead continuous optimization and innovation of the responsible technology platform and services by keeping informed of market changes, new entrants, and new technologies.

Provide management, mentoring, and coaching to onshore and offshore consultants working on assigned platforms or teams.

Provide input in the development of standards and knowledge-based management structure for enterprise information systems. Responsible for the enforcement of standards and maintenance of documentation structure.

Possesses detailed functional expertise and broad company knowledge. Demonstrates the ability to provide expert business and technical guidance and leadership.

Lead and participate in the continuous improvement of business and IT operational processes.

Focus on continued and improved platform performance, speed, stability, and scale.

Performs more complex and non-routine tasks. Focuses on direction and implementation. Participate in the development of functional strategy. Duration of planning or issues is typically medium-term.

Drive the enforcement and oversight of platform/systems compliance, governance, and risk management. Align with the overall business and IT standards/guidelines.

Drive the enforcement and oversight of assigned platform/systems compliance, governance, and risk management. Align with the overall business and IT standards/guidelines.

Bachelor's Degree or equivalent is required. Advanced degree, preferred.

5-7 years of experience in one or multiple application platforms such as eCommerce, POS, Fulfillment, Merchandising Management, Finance/Accounting, and Integration.

Experience in implementing Omnichannel Retail applications desired.

Experience in the following technologies desired; IBM/HCL Commerce, Oracle, POS, IBMi, DB2, JDA MMS, IBM Sterling OMS, Java, .NET, SPA.

Demonstrated ability to manage the details of programs/projects to drive them to fruition.

Ability to absorb a wide breadth of initiatives.

Excellent communication, collaboration, team building, and relationship management skills.

Ability to communicate technical matters to business partners, senior executives, and strategic partners.

Successful in obtaining results in a large corporate, matrixed environment.

Capable of gaining support for initiatives through influence and use of business rationale.

Proven ability to make and implement tough decisions.

Proven track record of leading enterprise scale, complex programs successfully.

People leadership and management skills, including direct experience leading, managing, and mentoring.

Successful track record of delivering programs on scope, on time, on budget, on quality, and on benefit.

Proven experience interfacing in the C-suite of large organizations.

Experience leading programs in the education domain

Prior experience working for a Big 4 or Professional Services Consulting firm.

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