Sr Performance & Service Manager Field & Sales Force
Job description
Sr Perf & Svc Mgr Field & Sales Force
WHO YOU ARE
Your success will be driven by your demonstration of our LIFE (Leadership Integrity Flexibility Efficiency) values. More specifically related to this position, Bayer seeks an incumbent who possesses the following
Major Tasks and Responsibilities:
Have ownership and be accountable for services provided by service providers and suppliers- Manage relationships with partner delivery teams, sponsors and key stakeholders across IT and business
- Review Service Level Performance and identify opportunities for improvement and risk mitigation
- Coordinate resolution of escalated service performance issues
- Review and ensure customer satisfaction
Required Qualifications:
Bachelor s degree with relevant business experience.
Requisite experience can substitute for the bachelor s degree
- Demonstrated experience in managing relationships in outsourcing scenarios
- Strong functional knowledge of IT services such as application support and development, and computer/infrastructure services, with specific knowledge on Field and Sales Force personas
•Demonstrated project management skills • Excellent interpersonal, written and verbal communication and an ability to build relationships with stakeholders, and lead cross functional teams to achieve business goals
• Problem solving skills • Conflict resolution skills
- Intercultural understanding and experience
- Ability to thrive in a fast paced and often ambiguous environment Preferred Qualifications:
- Knowledge of ITIL
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
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