Overview

Knack Collective is growing fast, and we need amazing, multi-skilled, and diverse talent to join our squad. If you have an appetite for tackling complex projects with a deep spirit of inclusion and unmatched subject matter expertise, we want to talk to you. We are always looking for great people with a unique point of view and a knack for challenging the way it’s always been done to help us all be our best selves and deliver exceptional work for our clients. Empowering our team to make bold decisions, ask why not, and creating space for you to show up uniquely you is what makes Knack different.

Job Description

The primary role of the Sr. Project Manager (PM) is to own the full project lifecycle from client intake to retrospective. This role will encompass tasks such as project scheduling, budget management, resource allocation, billing ownership, creative routing, client relations and campaign delivery. A successful PM will work alongside all team members to ensure projects are delivering against KPIs and continuously monitor project health via resourcing, profitability, and burn rates. The PM is committed to delivering exceptional project work over and over.

What you will do:

1) Project Management

Apply communication, collaboration, and interpersonal skills to fully manage the internal workflow, delivering work on time and budget with high internal satisfaction

Day-to-day execution and management of multiple projects and/or accounts, maintaining quality and accuracy

Identify risks and resolve/mitigate wherever possible, escalating when needed and assisting the team in resolution

Onboarding cross-departmental team members to project scope and ways of working to ensure QA and compliance

2) Client Management and Account Support

Have regular communication with client stakeholders throughout project execution to deliver project schedule and budget status updates, route creative and mitigate any issues as they arise.

Have a strategic understanding and ability to work with cross-functional teams to architect solutions that best meet client needs, while remaining on spec, on time, and on budget

Partner with client engagement to ensure client satisfaction overall, maintaining quality and accuracy while managing multiple projects and client stakeholders

3) Tools Compliance

Utilize tools to effectively communicate schedules, manage budgets, and resourcing

Ensure compliance (tools adoption) across the project team

4) Project Scoping, Estimating, Burn and Billing Management

Define scope and lead SOW creation, execution, and billing management

Manage project monthly billing and associated requirements

Identify risks and resolve/mitigate wherever possible, escalating when needed and assisting the team in resolution

5) Process Development, Refinement, and Training

Proactive in your approach, assess current processes to develop new ideas for continuous improvement

Solutions-oriented, collect and analyze data and testing solutions for process improvements and new initiatives

Work in collaboration with the operations manager to ensure successful rollout of robust training and process documentation

Job Requirements:

5+ years of project management or account management or equivalent work in a marketing/advertising agency

Microsoft, AWS, Google experience preferred

Creative production management required

Experience working with internal and external creative and project resource teams

Experience in the cloud tech/software industry a plus

Strong experience with PM tools (mavenlink, wrike, etc)

Ability to provide proactive and assertive project management in problem solving, managing financial success of projects, maintaining timelines, and reducing churn

Strong interpersonal skills and ability to resolve conflict within assigned projects

Our Interview Process (times are approximated)

Initial phone interview w/Hiring Manager, 30 min

Head of Accounts, 30 min

Sr. Project Manager, 30 min

Creative Studio Director, 30 min

Final Interview with CEO, 30 min

Knack Collective is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.