Position: Sr. Sales Account Engineer - Japanese Bilingual

Location: Plano, TX

Hours: 8am to 5pm (also have some night time meetings with Japan side expected)

Salary: DOE

**Native level Japanese bilingual skill required

**PM skill and effective communication skill required

**Understand Japanese corporate culture

Essential Functions :

• Attend requisite internal meetings
• Attend requisite external (customer, vendor, HQ in Japan) meetings
• Report daily, weekly, monthly and in a timely manner projects and operations to supervisor
• Collaborate with team, and others
• In order to accomplish assigned tasks, improve skill and performance

Sales Engineer work:

• Create design document based on the requirement definition
• Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc.
• Decide the solution, service and equipment for the proposal
• Conduct in-house or outsource analysis and meet with partners as necessary to define their roles and responsibilities
• Estimate the cost for the proposal
• Create the document for the proposal
• Present the proposal to the client
• Provide sales support from a technical perspective in order to get projects
• Make a good relationship with customer
• Participate and facilitate in regular and irregular meetings with customers or vendors to get information related to proposals
• Provide service and technical information to customers for creating new opportunity of the projects

Deployment work:

• Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log
• Implement, setup and test at customer site

Maintenance work (Tier2):

• Pay attention to the customer inquiries and/or system alarm
• Respond to customer inquiries via e-mail/phone and solving their issues/problems
• Collaborate with the vendor for solving the system issue/problem if needed
• Manage the inquiry/issue/problem from the beginning to the end and close the case
• Propose and/or improve the system in order to reduce the customer's issue/problem
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively
• Document the outage/system problem report

Help Desk work (Tier1):

• Pay attention to the customer inquiries and/or system alarm/monitoring
• Respond to customer inquiries via e-mail/phone and solving their issues/problems
• Manage the inquiry/issue/problem from the beginning to the end and close the case

Qualification

1. Fluent in Japanese (native level) and English (business level) required

2. Bachelor of Science (BS) Degree(Computer Science Major preferred)

3. At least 7+ years of IT Solution Engineering experience

4. At least 4+ years of experience in supervisory position

5. Excellent communication and leadership skills

6. CCNA/CCNP/Network+ preferred

To apply please email your resume to kkitai@pasona.com