Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

The Senior Sales Operations Specialist is a critical partner to the sales organization – delivering analytics, sales tools and insight reporting to support and drive key sales initiatives to foster a high performing sales organization. As a member of the Sales Excellence organization, this role works closely with immediate sales teams and sales leaders within Experian Marketing Services – but also interacts with the executive team, various cross functional departments, and counterparts around the globe to leverage successful operating rhythms and best practices.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

What you’ll be doing

As part of the Sales Excellence team, the overall goal of the Senior Sales Operations Specialist role is to improve the performance of a B2B sales organization. This person partners closely with sales, marketing and finance and supports a variety of initiatives that support the sales process. The Senior Sales Operations Specialist provides operational and strategic support to a team of Sales Executives. The Specialist is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

• Performs day-to-day continual user support to customer facing teams; including troubleshooting issues and application resolution.
• Primary support for Salesforce related questions/issues including but not limited to reports, dashboards and data quality
• Ensures consistent and accurate delivery of support functions for Salesforce, Configure Price Quote and other sales process platforms
• Partners with and trains sales organization to ensure high standards of data quality on salesforce
• Develop training materials for new hires and continuing education on SF process and best practices
• Develop and successfully launch process flows to meet department needs
• Automates reporting and delivers data quality operating rhythms to improve efficiency and accuracy of CRM Data
• Collaborates with the Salesforce Business Owners, sales organization and user community to support Salesforce strategies, priorities and roadmaps

What your background looks like

• Bachelor’s degree is required
• Minimum of 3 years of experience in a sales support/operations or sales role, preferably in B2B sales environment
• Advanced knowledge of Salesforce.com and Price Quote configuration required
• Experience with BI tools required, advanced knowledge of Tableau is preferred
• Advanced Excel skills required, including vlookups and pivot tables
• Knowledge of sales and marketing tech stack is preferred
• Knowledge of sales principals, sales cycle and process is preferred
• Superior communication, problem solving, and analytical skills, experience with presenting to management
• Ability to work independently, as well as part of a team, on multiple projects

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (please include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here