Requisition No: 792420

Agency: Veterans Affairs

Working Title: STAFF ASSISTANT - 50000919

Position Number: 50000919

Salary: $31.200.00

Posting Closing Date: 01/22/2023

Requisition #792420

STAFF ASSISTANT

FLORIDA DEPARTMENT OF VETERANS' AFFAIRS

Bureau of Field Services

Veterans’ Administration Medical Center

Pensacola - Florida, Escambia County

Starting Annual Salary: $31,200.00

Paid Bi-Weekly

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, ‎disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and ‎sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and ‎Community Colleges (up to 6 credits per semester).‎ Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

**Other vacant Staff Assistant Positions may be filled from this posting within six (6) months of the closing date.**

MINIMUM QUALIFICATIONS:

Must have served as a member of the Armed Forces of the United States; and must have been separated from such service under honorable conditions.

A DD-214 or proof of entitlement to Veterans’ Preference MUST accompany your application.

In addition, the following is required:

• An Associates’ degree OR an E-5 or above rank may substitute for the required education.
• One (1) year secretarial or clerical employment experience.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.
• Employment experience proofreading official documents.
• Excellent customer service and interpersonal skills.
• Proficiency in the English language: speaking, reading and writing.
• Successful completion of the due diligence process, to include but not limited to, a Level II Background check and drug screen.

PREFERRED QUALIFICATIONS:

Preference will be given to candidates with the following abilities and experience:

• Experience using Pivot Tables.

POSITION DESCRIPTION:

This position is the Staff Assistant for the Supervisor and the Veterans’ Claims Examiners. The incumbent is assigned to the Pensacola, Department of Veterans’ Affairs field service office.

The Staff Assistant provides administrative support includes, but is not limited to, answers and facilitates phone calls; greet customers and clients and provide directional information; typing and proofreading correspondence; ensuring the timely delivery of all mailed correspondence, inventory control, ordering supplies; and completing travel reimbursement forms for assigned staff. Maintains an accurate filing system, including memorandums, reports, policies and directives.

Provides complete, accurate, and professional service to all persons who inquire or ask for assistance in a courteous and respectful manner. Greets and screens all persons to determine level of assistance required. Assign individuals to Veterans’ Claim Examiners and /or directs individual to appropriate hospital service or other government agency for assistance. Responds to telephone inquiries to determine level of assistance required. Assigns calls to Veterans’ Claims Examiners, or direct calls to appropriate hospital service or other government agency for assistance.

Performs data entry and retrieval functions using department computer and software. Utilizes department software to log in all persons, and assigns them to the appropriate Veterans’ Claims Examiner. Posts and updates data system with rating information, and other data as determined by the supervisor. Completes forms and documents using Department computers, or prepare forms manual if computer is not available. Composes and types routine office correspondence as determined and directed by the supervisor. Maintains privacy of veteran information. Complies with Department, Medical Center, Nursing Home, and Clinic rules and regulations, regarding the use of computers and electronic data information systems. All persons who apply for services will be asked if they wish to register to vote, ensuring compliance with the national registration act of 1995 (NVRA). Maintain an office filing system to include all correspondence, records, documents and reports.

Assists all accredited organizations, state, county, or others in obtaining medical information necessary to support claims for benefits. Maintains rapport and liaisons with VA medical staff and Regional Office staff regarding computer support, access to medical records and reports. Assists supervisor in maintaining supplies and inventories of state property. Collects and maintains statistical data and prepare reports for field office. Maintain office calendar for supervisor and staff. Coordinates and arranges meetings for supervisor.

This position is in the Career Service system.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.