Job description
Date Posted:
2022-08-19-07:00
Country:
United States of America
Location:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
Otis, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!
The Compass Center of Excellence (COE) at the Otis Service Center in Bloomfield, CT is seeking an experienced software/cyber engineer to provide technical support for Otis digital products. The COE provides full lifecycle support for Otis digital products including Compass® Destination Dispatch, EMS Panorama™, eCall™ Pro and Otis One products. Thi
The Otis Cyber Engineer is responsible for support of the Otis digital products for the North American market. This includes working with our customers IT and cyber organizations in the application of the Otis product in their network environment. Representing the technical details of the Otis products in any customer onboarding processes and questionnaires required during the bid, award and turnover phases.
Job Responsibilities:
- Communicate and consult with customers to derive their requirements (cyber, network, functional)
- Represent the technical capabilities of Otis products to the customer
- Identify industry trends and drive strategy with Product Management
- Interface with the Otis world headquarters cyber organization
- Review and respond to customer cyber specifications and onboarding surveys
- Provide technical support during integration in building networks
- Compass
- EMS
- eCall Pro
- Otis One
- eView
- Develop tools to efficiently troubleshoot and support networking issues
- Create and administer product certificates
- Collaborate with engineering on connectivity and subscription solutions for our digital products
- Lead for planning and deploying over-the-air updates to digital products supported by the COE
- Develop custom networking solutions for major projects & high-priority customers
- Perform technical root cause analysis of field issues and work with the development and field teams toward resolution
- Adhere to OTIS three Absolutes: Safety, Ethics and Quality
Education / Certifications:
- The successful candidate should have a BS or BA degree in Computer Science,
Management and Information Systems, or other relevant degree
Basic Qualifications:
- 8-10 years of experience
- Understanding of networking fundamentals (network security, firewalls, L2/L3, VLANs, VPNs, proxies)
- Understanding of cyber security requirements and how they dictate system solutions
- Comfortable communicating with all levels of organizations – Otis internal, customers and vendors
- Software development or scripting experience desired in one or more areas (desktop, cloud, embedded, mobile)
- Familiarity with databases, web servers, UI/UX, API development and integration
- Strong technical root cause analysis capabilities
- Ability to navigate in a Linux environment
- A strong customer focus and collaborative approach while working with global field
personnel, regional engineers and experts and engineering
- Adhere to OTIS three Absolutes SAFETY, ETHICS and QUALITY
Preferred Qualifications:
- Network Certifications (CCNA, CCENT CompTIA or other)
- Cyber Certifications (Security+, CISSP, CASP+, CEH or other)
- Cloud architecture experience with Azure PAAS/IAAS and AD
- Agile development
- Experience with IoT/connected product development and/or over the air software updates
- Remote technical support experience
Otis is An Equal
Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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