Job description

The Server Technical Operation Center Technician will be responsible for providing support to server and storage operations functions, including troubleshooting and providing solutions to server, storage, virtualization, or operating system performance issues. It involves providing the highest degree of infrastructure technical support, analyzing and resolving issues to prevent service disruptions. The TOC Server Technician participates in 24 by 7 rotating shift coverage and on-call support may be required. Responsible for monitoring infrastructure events, initiating incidents, carrying out high level triage, and managing notification for escalations 24/7.

Responsibilities:

· Real-time monitoring of server, storage, virtualization, and operating system alerts and initiating standard operating procedures to resolve the problem.

· Create emergency restoral procedures.

· Review and update standard operating procedures (SOP).

· Contributes to the investigation and resolution of infrastructure events by collecting logs and correlating timeline of triggered events.

· Actively participates and contributes to the incident response conference bridge during severity calls.

· Escalate unresolved problems to engineering staff in infrastructure department with supporting evidence.

· Uses performance monitoring software and tools to proactively review performance statistics.

· Assess and correlate infrastructure events to ensure SLAs are met.

· Participate in planned change reviews to ensure datacenter monitoring is appropriately aligned pre and post change execution.​

· Adhere to Service Management incident and change policies and procedures.

· Assist in monitoring, troubleshooting and other maintenance coordination activities as necessary.
Core Skills
· Strong understanding of network operations monitoring and event management.

· Methodical with attention to detail.

· Good communication skills.

Technologies:

o Windows Server - 3 years

o Linux Server – 2 years

o VMware – 1 year

o Active Directory – 2 years

o ADFS – Nice to have

o Cisco UCS/Blade Servers – nice to have

o Enterprise Storage – Nice to have

· Incident and change management – 2+ years

· Network Monitoring Tools Experience – 4+ years

o Zabbix – Nice to have

Job Type: Full-time

Salary: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Microsoft Windows Server: 6 years (Required)
• Active Directory: 4 years (Required)
• Network monitoring: 4 years (Required)
• VMWare: 5 years (Required)
• Linux: 5 years (Required)
• Storage: 10 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: Remote

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