Job description

Do you have retail store management experience, does the wonder of aquatic life connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first?

We are passionate about adding value to the ultimate experience our guests enjoy while shopping at the most renowned cultural, experiential, and entertainment destinations across the United States.

Be a part of this fascinating “must-see” cultural destination located in the heart of Baltimore’s world-famous Inner Harbor – where visitors explore aquatic treasures and discover that each one of the thousands of animals has a unique story to tell.

THE POSITION

Bring your love of the World’s Aquatic Treasures to work!

Imagine yourself leading a team and inspiring our guests to create memorable experiences…Now imagine yourself in a rewarding Store Director role at our National Aquarium Gift Shop!

As Store Director (Full-time Hourly),you will lead a specific store, and build and retain a high performing and diverse workforce of Assistant Store Directors, Sales Leads, and team members. You will be responsible for overall guest service and merchandise presentation. You will also be responsible for building, inspiring and leading our Company’s vision and strategy to the store team and the partner’s management team in a manner consistent with our Core Values.

Key Responsibilities:

• Retail store management
• Identify new ways to drive sales and achieve goals
• Ensure sales opportunities are maximized through the right product and communicates inventory opportunities to the corporate office
• Manage payroll and controllable profit within established guidelines
• Develop and maintain a strong alliance with all venue partners with a goal to maintain long term relationships
• Prioritize and execute short and long-term business goals in partnership withVP of Store Quality
• Lead the store team to achieve net income goals, sales goals, per caps and all operating and people objectives.
• Recruitment, retention, supervision, and development of a talented team
• Ensure that the highest level of guest service is provided

Required Skills / Qualifications:

• 5+ years of retail management experience required
• Strong retail sales background, strong merchandising abilities, an entrepreneurial spirit, great interpersonal skills, and love to sell
• Ability to show dynamic leadership, hire and train staff, and motivate staff to promote maximum performance
• Ability to understand and follow all guest service programs
• Must have open availability for a flexible work schedule that meets the needs of the business, including evenings, holidays, and weekend shifts
• Proven ability to create a positive work environment

Physical Demands – The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Store Director is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Store Director must frequently lift and/or move up to 40 pounds.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
New England Aquarium requires that all team members working on the premises must be fully vaccinated against Covid-19.

Work Location: One location

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