WHO WE ARE

NO SIMPLE DESCRIPTION FITS

• We're not a company with a neat, concise description, simply because we are many things to many different people, and our operations cover a broad range of products and services.

WE'RE UNIQUE

• We are a quality convenience store and gasoline retailer. But, we're unlike many convenience store retailers you may have experienced because customer service is our priority. Fuel and automotive products are only a portion of our total retail offer.

WE'RE QUALITY. WE'RE YOU.

• We have one goal: Quality in all that we do. We are in business to serve our customers so they will continue to patronize our store.

THE PRINCIPLES OF OUR STORE

QUALITY

• Quality people, products, services, and facilities are critical components to our success.

TEAMWORK

• Teamwork is an attitude of helping and cooperating with other team members to achieve the highest levels of performance. Together We Succeed!

TRAINING

• We will provide the training and the opportunity for each team member to reach their full potential. Everyone is expected to continually improve their skills and abilities, as well as to train and support other team members.

CUSTOMER SERVICE

• Customer service is our number one priority. Our customers must receive exceptional service every time they visit our stores. Those team members not directly serving the customer must provide the best support possible for those who do.

ETHICS

• We believe in unquestionable ethics and integrity. This company creates an environment in which people are valued as individuals and treated with respect, dignity, fairness, and equality.

COMMUNICATION

• Two-way communication throughout all levels of the organization is critical to our continued success. Every team member must clearly understand what to do, what standards are expected for every task, and how to successfully complete their assignments

Store Manager

JOB DESCRIPTION

PRIMARY JOB EXPECTATIONS

• Customer service - providing fast, friendly, sincere and immediate service to all customers.
• Handling transactions - in a fast, accurate manner without errors.
• Employee appearance - maintain a clean, well-groomed appearance, wearing your uniform and a legible name tag.
• Cleanliness - maintain a clean store facility, inside and out, at all times.
• Merchandising - keeping shelves, displays and merchandisers full and priced correctly.
• Inventory control
• Price Optimization
• Recruit, train and develop staff
• HR Management
• Problem Solving
• Efficient Scheduling

ESSENTIAL DUTIES AND RESPONSIBILITIES

Managerial Duties

• Essentially you will be running a small business with a deeply rooted customer base and backing of ownership
• The majority of your time will be spent coaching, supervising and directing the team; making operational and staffing decisions while ensuring HMS quality service
• Ensure sufficient staffing levels to meet the needs of the store
• Recruit, train, develop and motivate staff
• Reinforce training periodically
• Develop strong vendor relations and be active in price negotiation or buy ins
• Maintain a clean environment for customers and staff
• Ensure all aisle and coolers are stock at all times
• Maintain efficient flow and appearance of sales floor
• Identify and resolve sales obstacles
• Identify and problems resolve any HR Issues
• Make efficient scheduling depending on peak times
• Aid in ensuring prompt reconciliation of store operations paperwork
• Oversee daily store operations in all facets
• Develop successful sales plans to grow profitability
• Demonstrate leadership and promote a teamwork-oriented environment setting high standards and modeling behavior for optimum customer service
• Implement new product lines and create strategies to introduce and promote them to our customers
• Ensure product mix and inventory levels are properly maintained to increase sales and control inventory
• Maintain safety and security of the store, properly documenting any incidents that occur
• Ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation

Provide superior customer service

• Greet customers with a friendly smile and provide them with prompt, courteous service.
• Offer extra assistance and handle any customer comments, complaints, or suggestions as instructed by management.
• Develop and maintain customer relationships by recognizing your regular customers as well as newcomers, learning their names, and remembering their favorite items.
• Execute the 5-step transaction process with each customer:
  • Greeting

  • quick transaction

  • suggestive sell

  • correct change

  • thank you/proper closing
• Be knowledgeable at all times about sale items and store promotions.

Developing talent

• Work to achieve maximum productivity daily.
• Assist other employees with questions and proper procedure as necessary.
• Train new associates on store procedures as needed.
• Delegate shift-related tasks as necessary.

Store tasks & responsibilities

• Complete specific tasks as assigned by the store supervisor or owner/manager.
• Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with your store supervisor.
• Accept responsibility for controlling the inventory and company assets on your shifts.
• Protect company assets at all times by following control policies.
• Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.
• Price, stock, and rotate products, as well as check code dates.
• Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or underage.
• Follow laws and guidelines in the sale of tobacco products to underage customers.
• Perform inventory counts on departments assigned by supervisors.
• Follow company procedures when working with vendors, including checking in orders and verifying quantities.
• Complete the daily shift checkout and paperwork.
• Maintain store cleanliness standards both inside and outside the facility.
• Clean and restock store restroom supplies as needed.
• Assist in ensuring all store equipment is functioning properly and receiving proper preventative maintenance checks.
• Follow proper safety techniques/guidelines and encourage others to do the same.

Technical expertise

• Monitor (and stick - when required) fuel tanks, include measuring for water.
• Clean fuel dispensers as required.
• Oversee emergency procedures for fuel dispensers as required.

Communication

• Advise store supervisor and/or manager of any personnel situations or policy violations having an adverse effect on store operations.
• Report all accidents, maintenance issues, and customer incidents to store supervisor and/or manager immediately and complete proper paperwork.
• Communicate career opportunities and recruit potential store personnel.
• Communicate, as policy dictates, when unable to work a scheduled shift.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each of the previously listed essential duties satisfactorily. In addition, the requirements listed below are representative of the knowledge, skills, ability, and/or personal characteristics required for a qualified Assistant Store Manager. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

Experience:

• High School diploma (or equivalent) is preferred. Two (2) year degree or above is strongly preferred.
• At least six months of experience as an Assistant Manager; or an equivalent combination of education and experience
• Desire to be part of a performance-driven team
• Prior successful food service, retail, grocery management experience
• Demonstrated effective training, coaching and conflict resolution skills
• Highly motivated with a desire to work in a fast-paced environment
• Ability to work flexible work schedule including days, nights, weekends, holidays and on-call
• Proven customer services skills

Mathematical skills:

• Must be able to perform basic mathematical calculations at the 12th - grade level.

Language skills:

• Must be able to speak, read, understand, and write the English language at the 12th-grade level.

Mental skills:

• Must be able to carry out written, oral, or diagrammed instructions.
• Must be able to resolve job-related problems in a professional manner.
• Must be able to set priorities for self, as well as others, if leading a shift.
• Must be able to keep things organized and have good time management capabilities.

Physical skills & abilities:

• Must be able to tolerate gasoline fumes and cleaning products.
• Must be able to enter and work in a cooler at the temperature of 30°(or below) for extended periods of time
• Must be able to stretch and reach and to stand for a minimum of eight hours at a time.
• Must be able to lift and stock cases of (beverages and petroleum) products that can weigh up to 40 lbs.
• Must be able to handle multiple tasks simultaneously.
• Must be able to reliably get to and from work.

Personal characteristics:

• Must be able to work alone, as well as with others.
• Must have good personal hygiene.
• Must be dependable, including reporting for work on time.
• Must have high levels of integrity and honesty.
• Must be safety conscious and flexible (able to adapt to change).
• Must be able to work the days and hours required, based on the demands of business and the store.

Disclaimer: This list of requirements, duties, and responsibilities is not exhaustive, but merely the most accurate list for the current job. Management reserves the right to revise the Job Description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technology developments)