Job description

Description:REACH Mission and Values
The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. Through outreach, relationships, advocacy and bridging gaps, REACH focuses on reducing harm and supporting healing. REACH provides outreach-based care coordination, multidisciplinary clinical services, and support to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.
REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.
REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.
The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity and a good sense of humor.
REACH Outreach Services
REACH Outreach services are provided across Seattle and King County with specific workers focusing their outreach efforts in designated areas and neighborhoods. The consistent presence of specific workers assists with the development of trust with communities and people living outside in these areas. Some workers also have collaborative partnerships with neighborhood BIA’s (Business Improvement Areas) and develop relationships with community stakeholders including local businesses and residents. REACH has Screening and Outreach Coordinators who are part of the LEAD Program. There are REACH outreach positions that focus on system coordination and bringing resources to individuals living at high impact sites. The Outreach Team focuses on engaging clients where they are with low barrier services, maintaining connection to case management through consistent outreach, and establishing partnerships with other providers and organizations.
REACH Outreach Care Coordinators conduct assessments and provide referrals to services such as case management, housing placement, substance use treatment and mental health care, and medical care. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective.
Job Summary
The Street Outreach System Coordinator will work with city and service partners to create a coordinate street outreach strategy in order to demonstrate an effective, trauma-informed response to people living unsheltered. The Street Outreach System Coordinator will navigate various systems impacting encampment life and health, including needs assessments and appropriate service or shelter referrals, hygiene and trash service coordination, law enforcement coordination, and system advocacy.
The Street Outreach System Coordinator will work with their designated regional Outreach Team and Outreach Manager to support outreach staff working with clients in encampments, coordinate resources into the area, and advocate for necessary resources and shelter options.
Job Functions (May Include):

• Connect with government and community entities to bring a coordinated system response, which may include
• Public health assessments and care
• Hygiene and sanitation services
• Waste removal
• Law enforcement coordination
• Benefits Assistance
• Other systemic services
• Organize Outreach Providers to provide trauma-informed outreach, assessment and linkage to appropriate care for unsheltered individuals
• Participate in case conferencing meetings for outreach and other homeless service providers to discuss clients with high barriers
• Participate in relevant stakeholder, government entity, and community meetings to respond to help create an effective system response.
• Serve as a liaison to business interests when necessary to communicate model and problem solve around the needs of unsheltered community
• Coordinate individual referrals from outreach to shelter, motel, or other service resources when necessary and coordinate referrals in designated regional area.
• Attend weekly HOPE Meetings, coordinate with the HOPE team for City shelter referrals and other shelter providers, collect referrals from regional outreach providers and enter referrals as needed.
• Provide direct outreach and linkage to care for unserved homeless individuals within designated regional area
• Coordinate directly with REACH Outreach and LEAD Screening Outreach to build response and not duplicate efforts, including initiatives such as Pop-Up Tents in regional area.
• Outreach and engage community partners, businesses, organizations to foster connection and collaboration to advocate for client needs
• Work with Housing Resource Coordinator to ensure outreach workers can provide CEA and other assessments, and ensure assessments are entered into HMIS, Agency, and other relevant databases
• Provide data and reports per contract requirements
• Participate in all REACH Outreach and other staff activities as needed

Requirements:QUALIFICATIONS
Education

• High School Diploma or GED required. Additional education preferred.
• Lived experience may substitute for some educational requirements if relevant project management and/or effective team building experience is demonstrated.

Experience

• Four years minimum experience providing outreach to people who use drugs and are living unsheltered.
• Demonstrated understanding of addiction and harm reduction practices required.
• Experience providing case management services to individuals experiencing homelessness and behavioral health conditions preferred.
• Experience working with people in the drug and sex trade, people experiencing high mental health needs, and experience navigating shelter and service options for people who have limited services that fit their needs.

Knowledge Requirements

• Understanding and experience working with people who use drugs, have high mental health needs, engage in the sex trade, and/or the impact of chronic homelessness on health and behaviors
• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change
• Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner
• Ability to set boundaries, resolve conflict and de-escalate issues
• Dependable, able to work under pressure; receptive to change, willingness to learn, cooperative approach to problem-solving
• Ability to establish and maintain effective working relationships with staff, participants, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds, good diplomatic skills.
• Must be able to pass a Washington State Patrol criminal background check
• Flexible team player
• Excellent attention to detail

Language Skills:

• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write case file notes, uncomplicated reports, instructions and procedures.
• Ability to present information effectively and respond to questions from participants, staff, collaborative partners and the general public.

Mathematical Skills and Reasoning Ability

• Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
• Basic math skills

Physical Requirements

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
• Valid Driver’s License and acceptable driving record required.

Equipment used

• Computer, photocopier, fax machine, cell phone, and possible use of the program vehicle.

Salaried Fulltime
$74,000
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

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