Student Services Coordinator, SVEC
Full Time
Emporia, VA
Posted
Job description
Interested in a career assisting students with academic success and educational planning?
Southside Virginia Community College (SVCC) is seeking a Student Services Coordinator to coordinate the operations and activities at the Southern Virginia Education Center (SVEC) associated with Enrollment Management and Student Success functions in order to assist students with college onboarding, academic success, educational planning, community resources, and wraparound support.
This position serves as the primary SVCC contact at the Southern Virginia Education Center in Emporia, VA. Duties include ensuring daily operation of the Center and management of designated EMSS staff. The position maintains a direct working relationship with key internal and external stakeholders and provides direct, student-centered services in the areas of admissions, outreach, recruitment, enrollment, financial aid, and advising.
Responsibilities include but are not limited to:
Southside Virginia Community College (SVCC) is seeking a Student Services Coordinator to coordinate the operations and activities at the Southern Virginia Education Center (SVEC) associated with Enrollment Management and Student Success functions in order to assist students with college onboarding, academic success, educational planning, community resources, and wraparound support.
This position serves as the primary SVCC contact at the Southern Virginia Education Center in Emporia, VA. Duties include ensuring daily operation of the Center and management of designated EMSS staff. The position maintains a direct working relationship with key internal and external stakeholders and provides direct, student-centered services in the areas of admissions, outreach, recruitment, enrollment, financial aid, and advising.
Responsibilities include but are not limited to:
- Daily Center Operations – Coordinate daily facility management activities to ensure effective implementation of SVCC classes, programs and services; Serve as a reliable point of contact at the Center to ensure that internal and external constituents are properly advised and aware of SVEC programs, services and events; Serve as the SVEC central point of contact for emergency management communications, functions, and activities
- Outreach and Student Support – Partner with the Student Experience Coordinator to design, implement and lead highly visible, year-round student recruitment functions and engagement activities at the SVEC; Represent SVCC at community events and programs as appropriate, with a focus on activities in the Center’s service area; Design and implement ongoing SVEC internal marketing initiatives that promote and increase utilization of advising, tutoring, Single Stop/SNAP 50-50, and other support services; Proactively use NAVIGATE, the CRM and other technology tools to encourage and facilitate enrollment-driven, systemized student communication/follow-up activities; Partner with college stakeholders to coordinate and implement Panther Prep Advising Week and other college-wide initiatives for currently enrolled students each semester to increase semester-to-semester persistence and annual retention rates; Initiate and maintain partnerships with various SVCC service departments and stay current with all policies and procedures for the purpose of addressing time-sensitive student requests; Provide direct guidance to prospective and enrolled students to include student onboarding, advising, career development, and retention services
- Program Management & Evaluation – Manage part-time and full-time Enrollment Management & Student Success staff as appropriate; Lead Center-specific strategic projects with the approval of the Vice President of Enrollment Management & Student Success; Engage in strategic planning and budgeting activities; manage budgets appropriately within college and state guidelines; Continuously assess and evaluate the effectiveness of SVEC programs and activities; use assessment results to continuously improve systems and student experiences at the SVEC
Thank you for considering employment with Southside Virginia Community College. We are committed to attracting and retaining a diverse workforce that enhances our status as a recognized Great College to Work For by the Chronicle of Higher Education for 12 years! With the goal of ensuring the equal educational opportunity for all students, SVCC embraces diversity among our students, faculty, staff and the communities we serve as an integral part of our history, a recognition of the complexity of our present state and a call to action for a better future.
SVCC is located in a rural setting of rolling hills, pine and hardwood forests, and farmland. There is easy access to nearby metropolitan Richmond, Virginia, the state’s capital, as well as Raleigh, North Carolina, and Lynchburg, Virginia. The area is famous for its two lakes, Gaston and Kerr, and a multitude of state and national parks which offer recreational opportunities such as fishing, boating, skiing, jet-skiing, hiking, horseback riding, picnics, and relaxation. The area also offers sports arenas for baseball, softball, soccer and beautiful golf courses. There are cultural activities including various theaters and arts councils offering concerts, plays, and live entertainment, and there are many local festivals held throughout the year.
Minimum Qualifications
- Bachelor’s degree or a combination of equivalent education and experience
- Valid driver’s license
- Experience working with racially, ethnically, economically and age-diverse individuals
- Strong interpersonal skills to help engage, provide support to, and motivate students
- Knowledge of admissions requirements, registration and enrollment processes, financial aid opportunities and applicable federal guidelines, including the Family Educational Rights and Privacy Act (FERPA
- Ability to effectively solve problems and proactively deal with emergency situations as they arise
- Knowledge of barriers to educational success and a desire to help others reach their educationalgoals
- Excellent customer service and organizational skills, including the ability to effectively follow-up and follow-through
- Effective oral and written communication skills
- Ability to maintain appropriate legal compliance in the areas of budget development and monitoring, confidentiality, records management, and financial reporting
- Ability to demonstrate ethical conduct and professionalism
- Ability to respond meaningfully to the needs of individuals with respect, sensitivity, and civility
- Ability to give instructions to others; arrive at decisions, develop conclusions and solutions
- Ability to establish and maintain effective working relationships with faculty, staff, other departments, students, and the public
- Ability to present materials effectively to individual students or groups
- Ability to independently proactively plan, organize and implement assigned responsibilities and to work well under pressure to meet deadlines
- Ability to use independent judgment and discretion; ability to manage multiple projects
- Demonstrated ability to work effectively both independently as well as part of a team
- Ability to display self-confidence, patience, empathy, and availability when building rapport with students
- Recent, professional experience with Microsoft Office (Excel, Word, and PowerPoint), Google Docs, PeopleSoft, CRM/ERP and retention-based software
Preferred Qualifications
- Higher education work experience in areas of student advising, recruitment, counseling, academic support, or other related academic support roles
- Experience in using CRM/ERP and/or Retention Software, PeopleSoft, Navigate and/or other technologies
Special Requirements
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
When specified, official transcripts will be required of the successful candidate.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
When specified, official transcripts will be required of the successful candidate.
Special Instructions to Applicants
This position is open until filled. First review of applications will begin on Thursday, September 15, 2022. For initial consideration, a completed state application must be submitted by that date. The selection committee may determine the need to review additional applications after the initial review as needed.
This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your Virginia Jobs/RMS account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Theresa Henderson at 434.949.1089.
SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.
Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019
This is a full time position with state and VCCS benefits. Applicants must apply online by submitting a state application through this site. Applicants must create a user account to apply online. If you are state employee who has been affected by Policy 1.3 Layoff and possess a valid Inter-agency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the Card BEFORE the closing date for this position. The Card may be scanned and attached to the application or faxed to (434) 949-0708. Please include your name, the position number and the position title on the fax cover sheet. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your Virginia Jobs/RMS account for the status of your application and the status of this recruitment. For more information about this position or other vacancies within our agency, please visit our website at www.southside.edu/employment or contact Theresa Henderson at 434.949.1089.
SVCC does not discriminate on the basis of race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Shannon Feinman, Vice President of Finance and Administration, 109 Campus Drive, Alberta, VA 23821, 434-949-1005.
Women, minorities, and those with disabilities are encouraged to apply. In compliance with the Americans with Disabilities act (ADA and ADAAA), SVCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019
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