$64,646 - $84,040/annually, DOE

118

Monday - Friday
7:00 AM - 7:00 PM, varied schedules within these hours

12 Months

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

• Paid observed federal holidays & additional paid time off throughout the year
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
• Paid vacation, sick, and personal time (if applicable)
• Multiple health and dental insurance coverage plans
• Virtual: Reach a doctor 24/7
• Flexible Spending Accounts (FSA)
• Maricopa Perks & Gears Discount Program
• Employee assistance program (EAP)
• $4,000 Annual professional development growth funding (if applicable)
• Tuition reimbursement for employee and dependents (if applicable)
• Revised summer work schedule
• Maricopa Employee Health & Wellness Program
• Employee recognition opportunities
• Public Service Loan Forgiveness

This position is located at Wood Street in Phoenix.

This position plans, manages, and oversees Maricopa Student Support Center financial aid support with primary focus on financial aid services with supplemental support with enrollment services, outreach support, digital communications support, admissions, password reset, and other related functions at the District Office, Wood Street location and provides management and leadership assistance in the coordination, delivery, and assessment of services. Acts as a second-level manager to the student services director and has responsibility for planning, managing, and overseeing program services.

This position supervises all employees on the financial aid services core team in the Maricopa Contact Center.

This position works at the Wood Street location. Due to Covid 19, this may be a work from home position on a part-time or full-time basis.

40% - Plans, organizes, assigns, supervises, reviews and evaluates the work of the Maricopa Contact Center F.A. Support Services staff by providing guidance, oversight, and administration of support services for primarily financial aid, but also enrollment services at the District Office; provides comprehensive financial aid services inbound and outbound support management in the coordination, delivery, and assessment of services offered to support the 10 Maricopa Community Colleges and MCOR/Workforce Development; and identifies training needs and opportunities; provides staff training, coaching, and mentoring.

30% - Plans, manages and oversees the implementation of financial aid support services at the system-level; develops, recommends, and implements policies, goals and guidelines; develops and nurtures relationships and provides collaboration on service areas initiatives; and serves on committees as a representative of the Maricopa Contact Center; participates in meetings and other activities to raise awareness and utilization of program resources and service offerings;

20% - Monitors and evaluates services provided to meet defined objectives and outcomes; researches, analyzes, interprets and evaluates program and industry trends, program data and related regulations; serves as a representative and coordinates collaborative efforts with internal and external stakeholders, agencies and/or community and educational partners; works with student services director and student affairs leadership to implement program and operational changes related to strategic plans; provides research and analytical support for service areas, assessment of qualitative and quantitative outcomes and/or other initiatives; prepares and submits data and reports and correspondence; and provides reporting to area leadership.

10% - Plans and oversees the development and dissemination of program/service area communications and materials; develops, reviews, facilitates and/or delivers public presentations and overall communication of service area; performs other duties as assigned.

Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

OR

Associate’s Degree from a regionally accredited institution and seven (7) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

OR

High School Diploma or GED and nine (9) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience.

A. Master’s Degree

B. 1 year or more of student services support management in enrollment services (financial aid, admissions, records, registration, advising) in a higher education environment

C. 1 year or more of experience managing a team of 5 or more staff members

D. 1 year or more of experience working with CRM system, student information systems, telephony software including telephone and/or chat support

E. 1 year or more of experience with team building activities and planning focused on developing culture and training

F. 1 year or more of experience with policy, procedures, and processes development and implementation in student affairs/enrollment services

Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.

May be required to sit for a long period of time; viewing a computer monitor

May be required to lift or carry up to 25 lbs

May be required to work evenings and weekends

Must be in good standing with the Department of Education as it relates to Federal Financial Aid.

May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

First Review Friday, February 13, 2023

Open until filled

Applications received after the first review may not be considered

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.