Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Basic Function and Responsibility: A required live-in position to assist in day-to-day Summer Housing and Conference operations. This is a 3-month position that requires 30-40 hours a week, including night and weekend hours.

Duties will include: assisting with Camps and Conferences, addressing crisis situations, planning events, evaluating assorted systems, occupancy management, conference services, and residence education, assisting with summer orientation events, and performing projects as assigned.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

60% of time, the Summer Conference Assistant will:

• Assist in training RAs in their summer role.
• Schedule Summer Desk Assistants to their assigned service desks
• Ensure appropriate staff coverage for the RA desk role.
• Hold Weekly staff meetings with student staff.
• Coordinate the Orientation check-ins and check-outs.
• Be present at Orientation check-in and check-outs.
• Ensure all rooms are move-in ready for Orientations.
• Serves on-call during orientation nights.
• Assist Summer Staff in any day-to-day tasks that relate to camps and conferences.
• Critically think and assist in any guest or resident issues.
• Be knowledgeable of the Conference Programmer system and other Boise State University systems.
• Develop goals for Summer RA’s to complete by the end of summer.
• Attend on occasion - Programs hosted by the Summer RA’s
• Compile and send out final billing to Conference guests after Check-out.

35% of time, the Summer Conference Assistant will:

• Work with students to create and plan large-scale and small-scale events.
• Ensure that students are completing roommate agreements and occupancy checks.
• Respond to inquiries and complaints from students, staff, and the public.
• Serves on-call during orientation nights.
• Compile damage charges, late fees, and miscellaneous charges to conference invoices.
• Ensure appropriate staff coverage in summer buildings.
• Share appropriate information and feedback openly, professionally, and respectfully.
• Maintains productive work relationships while considering multiple perspectives and using effective conflict resolution practices.
• Uses sensitivity in communicating with individuals of diverse backgrounds.
• Appreciate the difference between effort and achievement and produce results that are important to the unit.
• Grasp the inevitability and challenges of change and adapts tactics accordingly; utilize learning opportunities to prepare for changing work and methods.
• Demonstrate a willingness to carry out responsibilities and a positive approach to accomplishing work.
• Demonstrate an understanding of how work aligns with organizational mission, vision, and university environment.
• Enhance service by seeking ways to add value to customer interactions/services.
• Demonstrate sincere concern and take responsibility when a customer complains, even if the cause of the problem lies elsewhere.
• Communicates in alternative ways to accommodate different listeners.
• Looks for and considers non-verbal cues from individuals and groups.
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Collaborates with departmental associates and management.
• Adapts interaction style to situations and people.
• Demonstrates an understanding of alternative points of view.
• Explains the impact of interactions with individuals
• Make sure performance goals, checkpoints, and feedback focus on behaviors.
• Identifies opportunities to enhance performance
• Observes individual performance and provide fair and objective feedback.
• Uses effective listening skills to support students’ emotional physical, occupational, and social development, and provide appropriate referrals.

5% of time, the Summer Conference Assistant:

• Performs other duties as assigned.

• Knowledge of principles and processes for providing customer and personal services
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
• Ability to communicate information effectively

Bachelor's degree and effective communication and organizational skill.

$16.50 per hour. On campus housing provided.

This is a temporary position that is not eligible for benefits.

Email your resume and a list of references to Verenitze Beltran at verenitzebeltran@boisestate.edu.