Job description

Description:WORK SUMMARY:
The primary responsibility of the Supervisor - Central Intake is to minimize the waiting period, endure proper intake documentation and to maximize client admissions into Haymarket Center.
ESSENTIAL FUNCTIONS:

• Assign and monitor Central Intake and oversee assessors to process specific admissions.
• Coordinate work shift scheduling, coverage and time off approval for Intake Phone Screeners and Assessors.
• Train, monitor and evaluate employee performance.
• Provide routine supervision and initiate disciplinary action for approval when applicable.
• Resolving issues/problems as it relates to the Admissions Section.
• Supervise by walking around and being visible to answer questions, provide support and technical assistance.
• Coordinate bed availability and assigns client to bed.
• Coordinate client appointments for admission to IOP/OP services.
• Perform random chart audits to insure quality and accuracy of data.
• Insure the delivery of client’s clothing to laundry after search.
• Verifies patient picture is in Care-Logic for clients receiving treatment in IOP and Recovery Homes.
• Inquire and document post-admission disposition of patients to their clinical units.
• Insure all clients have urine drops prior to receiving intake.
• Screen callers to determine their needs and assigns to applicable staff.
• Handles more complex caller questions regarding Haymarket Center programming.
• Schedule patients for assessment, when necessary.
• Inform hospitals and other health facilities of bed availability.
• Acts as safety committee representative and lead safety drills (staff, visitors, clients)
• Process and distribute all incoming faxes
• Will track incoming calls and converted calls to appointments
• Maintain daily call statistics
• Conduct follow-up reminder calls to clients regarding appointments when necessary.
• Call hospitals and other facilities letting them know open beds, when time
• Must be able to work flexible hours, days, and cover extra shift if needed

SKILLS

• Must be able to demonstrate good verbal and written communication skills.
• Must demonstrate exceptional customer service techniques.
• Must be able to multi-task and be detail oriented
• Must have intermediate Microsoft Office skills

Requirements:EDUCATION AND EXPERIENCE

• Must have a high school diploma or GED (minimum required).
• Must be knowledgeable of MCO policies and detox/treatment/recovery programming.
• Must be knowledgeable of acceptable funding sources, eligibility and verification.
• Must work well as part of a team and work well with the Director and all staff.
• Must be Gain Certified or able to obtain within 90 days of hire.
• Must have CADC or able to obtain within two (2) years of employment.

Job Type: Full-time

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