Job description

Sodexo Live! at Total Mortgage Arena

HOSPITALITY SUPERVISOR- QUICK SERVE

The Hospitality Supervisor- Quick Serve is responsible for ensuring that guests receive an exceptional level of service by supervising Quick Serve staff and supporting the Quick Serve operations at all points of sale. They will assign tasks and delegate responsibilities to Quick Serve Leads and will monitor servers as they provide a variety of pre-made or fresh-to-order snacks, beverages and entrée items from

Must have prior food & beverage supervisor experience.

Sodexo’s Quick Serve menu. Their top priority will be to ensure that the highest levels of cleanliness and sanitation are maintained.

Style of service may be either take-away, restaurant-style or in-seat service format. They will circulate throughout assigned locations within the venue’s levels, decks and concourses to monitor service within kiosks, mobile stands, permanent stand fixtures or cafes/bistros. They are responsible for ensuring that alcohol is being served responsibly throughout their assigned locations and for ensuring that
Sodexo’s standards for handing monetary transactions are consistently in place.

The Hospitality Supervisor- Quick Serve will plan and prepare in advance of games or events, will provide hands on supervision during events and will organize post-event closing and clean up.

Major Responsibility: Supervise and support Quick Serve staff in providing outstanding service to all customers.

Supporting Actions:

• Perform duties according to Sodexo procedure for opening and closing Quick Serve locations at start and close of business.
• Work with Warehouse, Culinary and Operations teams to ensure all points of sale are properly stocked and supplied.
• Assist in the training of Quick Serve staff; Observe, model and coach all guest service standards.
• Ensure that all Quick Serve workers are present, in proper uniform and that all are well groomed;

Delegate and assign responsibilities.

• Ensure that responsible alcoholic beverage procedures are implemented and enforced throughout the venue.
• Be fully knowledgeable of Quick Serve menu items; Assist in educating concession staff and serve as an information resource for any questions they may have.

• Follow all Sodexo practices for safe food handling and proper hygiene, including wearing gloves, keeping hair tied back, hand washing, cross-contamination, etc.; Perform duties in accordance with

ServSafe guidelines.

• Provide consistent floor supervision during games and events; Ensure assigned work areas are clean and properly maintained.
• Monitor flow of service and maintain continuous communication with kitchen.
• Ensure that staff are assigned meal breaks and that proper time and attendance procedures are followed.
• Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that no guest leaves unhappy.
• Coordinate the disposal or safe storage of leftover event food as prescribed by the Manager or Chef.

Major Responsibility: Ensure that policies and procedures for processing Quick Serve customer sales transactions are adhered to.

Supporting Actions:

• Train and monitor staff’s utilization of operational procedures for POS system and register to efficiently process guest purchases.
• When needed, step in and help ring up guest orders to ensure timely service.
• Verify merchandise cashier cash bank balances and prepare vault drops as necessary.
• Review cash and receipts to assure accuracy.
• Ensure that Quick Serve staff follows all guidelines for collecting payment, including credit card transactions and proper cash handling.

Major Responsibility: Ensure that quality and safety standards are maintained.

Supporting Actions:

• Routinely inspect areas of assigned responsibility and report all substandard safety, security or equipment conditions to manager.
• Monitor quality of products and services produced by staff and ensure compliance with established standards.
• Ensure that supplies and equipment are properly utilized.
• Ensure that all food and supplies are stored and/or maintained under proper conditions as per standards.

A Quick Serve Supervisor will perform supervisory, sales and service duties within concessions outlets within a given business unit. Assigned work areas will vary. They will have minimal latitude for independent decision making. Receives a significant level of supervision with instructions given for routine work and detailed instructions given for new lines of work or special assignments.

Job Qualifications/Skills

Required:

• High school diploma or equivalent.
• College degree or combination of education and work experience to support on-the-job effectiveness.
• 1-2 years supervisory experience in a fast-paced foodservice facility preferred.
• Ability to understand written and oral direction and to communicate same with others.
• Ability to promote and participate in a team environment.
• Ability to work independently and in a high stress, fast paced environment
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.

Other Requirements:

Must be able to stand and exert well-paced mobility in an often tightly-quartered environment. Have the ability to bend and lift up to 30 pounds frequently. Must be able to give direction most of the working day speaking clearly and listening attentively to guests and other employees. Hours may be extended or irregular to include nights, weekends and holidays.

Must be able to meet the following requirements with reasonable accommodation:

Other Requirements:

Must be able to stand and exert well-paced mobility for periods of up to four (4) hours in length and have the ability to bend and lift up to 50 pounds. Must be able to speak clearly and listen attentively to guests and other employees. Must be able to work in extremes of cold to heat.

Must be able to meet the following requirements with reasonable accommodation:

• The employee must regularly lift and/or move up to 50 pounds, and carry approximately 20 feet.
• Ability to physically walk approximately one-fourth (¼) of a mile and the circumference of the unit several times a day.

• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• Employee must be able to perform repetitive motions.
• Employee must have ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Employee must be able to operate in an environment with moderate to high noise levels
• Other lifting or physical requirements as added from time to time, or as require
• Push and Pull equipment such as: merchandise racks, speed racks, flat beds, and wire carts the distance of up to .4 miles.
• Must be able to stand for prolonged periods of time.
• While performing the duties of this job, an employee is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and taste or smell.
• The employee is occasionally required to stoop, kneel, or crouch.
• Ability to multitask in an office or operations setting.
• Ability to operate telephone and to talk and/or hear in a retail store location setting (noise level is moderate).
• Ability to sit, walk, stand, bend, and twist on an intermittent or continuous basis.
• Ability to, grasp, push, pull objects such as files, file cabinet drawers, and reach and lift overhead.
• Ability to operate a desktop computer or register terminal.
• Ability to understand written information.
• Other lifting or physical requirements as added from time to time, or as required to perform the essential functions of this job.

Focus on the Customer

• Seek to understand the internal/external customer and meet the needs of both the customer and business
• Demonstrate the ability to apply technical, professional or product expertise

Attention to Detail

• Ensure that work meets the highest standards

Foster Teamwork

• Work well in a team environment

Improve Continuously

• Constantly assess and adapt current practices to perform a task better, faster or more efficiently

Think Creatively

• Develop innovative approaches and imaginative solutions that meet organizational needs

Build Strong Relationships

• Foster trust and cooperation among coworkers, customers and suppliers
• Develop and sustain personal contact in order to provide mutual benefit

Share Information

• Provide information so that coworkers, customers and suppliers understand and can take action

Drive for Results

• Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives

Knowledge, Skills and Abilities

• Demonstrate leadership skills, to include training, coaching, directing and monitoring Quick Serve staff.
• Demonstrate responsible decision making while working independently.
• Procure, track and organize necessary materials and supplies.
• Maintain high levels of energy and enthusiasm to support effective sales and customer service.
• Perform all tasks with a high level of detail orientation and accuracy
• Anticipate, identify, communicate and seek solutions to problems.
• Contribute to a positive, productive work environment.
• Perform other related duties, projects, tasks and responsibilities as required, based on input and direction from Quick Serve Manager or General Manager.
• Servsafe or Understand HAACP Principles and the critical control points during all food handling processes as a method for minimizing the risk of food-borne illness.
• Conduct sanitation self-inspection and identify modifications necessary for compliance
• Responsible Alcohol service certification.

Must complete established core, compliance and elective training requirements for Supervisory level staff.

The Hospitality Supervisor- Quick Serve is responsible for ensuring that guests receive an exceptional level of service by supervising Quick Serve staff and supporting the Quick Serve operations at all points of sale. They will assign tasks and delegate responsibilities to Quick Serve Leads and will monitor servers as they provide a variety of pre-made or fresh-to-order snacks, beverages and entrée items from

Sodexo’s Quick Serve menu. Their top priority will be to ensure that the highest levels of cleanliness and sanitation are maintained.

Style of service may be either take-away, restaurant-style or in-seat service format. They will circulate throughout assigned locations within the venue’s levels, decks and concourses to monitor service within kiosks, mobile stands, permanent stand fixtures or cafes/bistros. They are responsible for ensuring that alcohol is being served responsibly throughout their assigned locations and for ensuring that
Sodexo’s standards for handing monetary transactions are consistently in place.

The Hospitality Supervisor- Quick Serve will plan and prepare in advance of games or events, will provide hands on supervision during events and will organize post-event closing and clean up.
Essential Responsibilities

• Support Quick Serve staff in providing outstanding service to all customers.
• Ensure that policies and procedures for processing customer sales transactions are adhered to.

• Ensure quality and safety standards are maintained.

Qualifications/Skills

Required:

• High school diploma or equivalent.
• College degree or combination of education and work experience to support on-the-job effectiveness.
• 1-2 years supervisory experience in a fast-paced foodservice facility preferred.
• Ability to understand written and oral direction and to communicate same with others.
• Ability to promote and participate in a team environment.
• Ability to work independently and in a high stress, fast paced environment
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
• Servsafe

Other requirements include but are not limited to:

Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 30 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Hours are often extended or irregular to include nights, weekends and holidays.

Sodexo is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule

Physical setting:

• Quick service & fast food restaurant

Schedule:

• Evening shift
• Every weekend
• Holidays
• Weekend availability

Ability to commute/relocate:

• Bridgeport, CT 06604: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: One location

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