Job description

If you want to be part of an extremely dynamic, people focused, exciting industry... come work for LSG Sky Chefs! If you are looking for growth opportunities, and like being challenged daily with implementing your ideas of how to make each day better then the previous... come work for LSG Sky Chefs! We look forward to meeting you... and welcoming you to our team!

We're not going to sugar coat it... this is tough work, that will require a strong work ethic, dedication to be part of a diverse team of strong minded supportive people. After all... We are the worlds largest in-flight catering company. We are driven to provide unrivalled culinary experiences to people on the go, LSG Sky Chefs offers complete airline catering programs and bespoke food solutions to our customers. These cover everything from premium onboard dining, to full-tray menus, meals, and snacks, and beverages.

In addition to a great salary package that includes base salary, bonus, and merit awards we also offer our team members varied full package benefits to include:
Medical
Dental
Vision
Retirement plans (401k and Roth 401k)
Company paid life insurance
Company paid AD&D insurance
Company paid Short Term Disability
Long Term Disability
Paid time off (Vacation, Personal time, Sick time, and Holidays)
Access to AA Credit Union
Training and Development programs
EAP services
Free safety shoe program and attire
Free lunch everyday!
Free parking

Role Purpose Statement:

The job incumbent manages a shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Main Accountabilities:

Basic Supervisor Responsibility
Cost and productivity
Supervise daily area / department activities in the CSC
Quality score (GQS)
Conduct daily work group meetings
Food cost if applicable
Manage allocated labour to maximize productivity
Safety - Frequency and severity of work
Schedule and control employees to meet labour productivity and overtime targets accidents
Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Absenteeism rate
Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.
Document and follow up on all department processes in order to implement improvements

Ramp and Dispatch:
Conduct daily safety audits (A1s)
Ensure compliance with customer specifications, quality standards, FDA, HACCP and other regulations
Ensure on-time and accurate production and/or catering of all flights
Monitor and ensure compliance with ramp safety regulations

Equipment Processing:
Supervise personnel to maintain proper cleanliness of dish-room
Responsible for the delivery system to the other departments
Maintain the equipment storage room
Oversee the loading of carts with beverages and equipment

Materials:
Supervise personnel to maintain proper requisition and return processing, as well as handling of product through issuance to production
Ensures food cost control
Participate in determining par levels and order quantities based on airline specs, menu, and vendor lead-time
Tracks product usage, waste, and yield in relation to requisition requirements
Participate in end of month inventory process

Food Production:
Supervise personnel to ensure food is produced and assembled in accordance with FDA, USDA,
HACCP and airline specification
Ensure on-time and accurate food production to meet Kitchen Ready Times
Conduct daily manpower planning and adjust as necessary to ensure efficient allocation of labor.
Maintain Knife Log and ensure compliance with Knife Policy

Quality Assurance:
Supervises the CSCs Quality Initiative
Ensure compliance with all Global Quality Standard (GQS), HACCP, FDA, USDA requirements, as well as, other regulatory agencies and airline customer Quality requirements
Partners with CSC Leadership to ensure Audit Readiness
Regularly trains all employees on proper Food Safety, Hygiene and Handling Procedures

Leadership
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as GQS, HACCP, Lean
Manufacturing, Employee Safety and CBase

Knowledge, Skills and Experience Competencies
Bachelor’s degree or equivalent knowledge required
Understanding of food manufacturing environment
Working knowledge of light manufacturing environment
People Development skills
Team Leadership skills/ Project management (a plus)
Proven analytical and leadership skills
Customer Focus
Strong interpersonal and communication skills
Strategic Orientation/Initiative
Ability to develop and lead others to obtain desired results & achieve budget
Organizational Effectiveness
Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
Achievement Orientation (strong proven understanding of KPIs)
Understanding of Lean principles
Lean certifications a plus
Excellent verbal, written and organizational skills required combines with an aptitude for multi- tasking
Good knowledge of Microsoft Office and Windows-based computer application
Experience with SAP platforms a plus

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Food production: 1 year (Preferred)
• Logistics: 1 year (Preferred)

Work Location: One location

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